The Ritz-Carlton, Tokyo

An exceptional stay in every way. The Ritz-Carlton, Tokyo combines understated luxury with flawless service and breathtaking views over the city. The rooms are spotless — maintained with an extraordinary level of care and attention to detail. Every corner feels fresh, calm, and immaculately clean. The Club Lounge deserves special praise — it’s truly one of the best. From an excellent selection of drinks (including premium wines and Japanese whiskies) to beautifully prepared dishes served throughout the day, it elevates the entire stay. The staff there are attentive, warm, and always one step ahead of your needs. The spa and pool area are equally impressive — serene, elegant, and perfect for unwinding above the city skyline. Whether you’re relaxing in the pool or enjoying a treatment at the spa, the experience is pure bliss. A perfect sanctuary in Tokyo — refined, peaceful, and effortlessly elegant. Highly recommended.

For the first time, I'm completely speechless/in awe with our first rate experience at the Ritz-Carlton Tokyo. This prestigious property stands right above "Tokyo Midtown" (mall with restaurants and shops) outside of Roppongi Station exit 8. We were here for 2 nights to celebrate my wife's birthday after a family visit to the Hokkaido region. I did reach out before our departure from the States and applied two Nightly Upgrade Awards for this special occasion. The Ritz-Carlton Tokyo team was extremely prompt and informative with their reply of the hotel offerings. Our family would like to send huge thanks to Mr. Abe Yutaro and the rest of amazing staff for everything, this is the perfect conclusion/icing on the cake to our family vacation in Japan. Some of the notable highlights of our stay include: 1. Everyone from check-in to housekeep to the club lounge (the experience is so worth paying for) were so courteous, helpful, and welcoming. 2. The look on our daughters' faces when they entered room 4711, "The Modern Japanese Suite." Appreciate Mr. Yutaro and the exclusive staff's generous hospitality!!! 3. The culinary experiences and the view from the Club Lounge on the 53rd floor (it's so worth the upgrade, again I can't emphasize this enough). I had plans to visit Shibuya, Shinjuku and some of the top attractions in Tokyo on our first night, we ended up swimming and admiring the view and taking in the ambience from the Club Lounge 😂. 4. The small details and the surprises (chocolates, fruits, and champagne).each time we came back into the room, thank you so much, couldn't asked for a better way to celebrate my wife's birthday. 5. We were so fortunate to meet Mr. Yutaro upon our arrival in the gorgeous 45 floor main lobby. The two of us spent more time taking about college basketball in the Big Ten than the actual check-in. Our family have been extremely fortunate to travel the world and spend our share of nights in hotels (Titanium with Marriott and Diamond with Hilton & IHG). This unforgettable stay is truly one for the record books and holds a very special place in our hearts, we can't recommend this iconic Tokyo property enough!!!. Thank you Mr. Abe Yutaro, Ms. Emiko, Ms. Mikiko, the Club Concierge Team, and the rest of the first rate staff for everything!!!

We stayed here for three nights as our first stop in a two-week trip to Japan. It was the perfect place to stay in Tokyo, and a fantastic start to our trip. The lobby is beautiful, with great views of the city. Location is perfect and central between the east and west sides of Tokyo. (We explored both.) The hotel is part of a high-rise building with a mall that includes several restaurants and cafes (including a Starbucks, which was much-needed in those first jet-lagged days.) The level of hospitality service was outstanding throughout our stay (we booked two private tours through the concierge and several dinner reservations), but I want to give a particular shout-out to bell services: For the last leg of our trip, we went to Tokyo Disney and the hotel we were staying at (Fantasy Springs Grand Chateau) did not offer van transportation to the airport that could be booked in advance. While we could've taken our chances getting a van to the airport on the day of departure, I preferred to have this pre-booked since we were a party of four traveling with four large suitcases. I asked the Ritz Tokyo if they could book our airport transportation (and airport escort/departure services)--even though we weren't even staying at the Ritz for that last leg of our trip. They took care of this without any hesitation. I thought it was great that they continued to book services for us in the Tokyo area even though we were no longer staying at the hotel for that time. Highly recommended.

Our experience at The Ritz-Carlton, Tokyo began with exceptional support from the hotel—one of the smoothest and most efficient responses we’ve ever received via the Marriott Bonvoy mobile app. Upon arrival, Bia H. greeted us with enthusiastic name recognition to start our wonderful stay in this retreat at the heart of Tokyo. She continues to greet us by name whenever she sees us during our stay. The room offers a quiet and comfortable space well-furnished for a relaxing stay. It is furnished up to date with modern features underneath the elegant charm. The hotel is very prompt in its response whether via mobile app or by phone, reliably supportive for leisure or business travelers. The location of this hotel allows getting to places easily. Breakfast at the Towers (Michelin 2025) covers both East and West cuisines with a menu to order entree and beverages. Our checkout was just as efficient with the lobby team, capped off by a lady staff member fully assisting our hotel departure and led a warm send-off. The service in this Ritz-Carlton is top notch, and the hotel's recognition of loyal members is definitely winning hearts for the Marriott Bonvoy brand.

Aaaand, the Ritz Carlton Tokyo does not disappoint again. I’ve stayed here like 10x and as lame as it is to say, I adore that it hasn’t changed. Of course they continue to modernize and enhance things as life modernizes but the consistency of service, food, room quality and ease of business and life, I can’t find a complaint. I’m an executive mom who can’t be without her husband and child and this hotel supports that. Thank you and see you again in a couple of months!