The Ritz-Carlton, Tokyo

Great stay - rooms and bathrooms are very spacious. Terrific service as expected in Tokyo. I’ve stayed in several of the 5 star hotels in the city and the Ritz is in the very top tier. Gym is good not great but there is a sauna and hot/cold plunge. Breakfast buffet is excellent.

Great hotel, beautiful, service is perfect. Most of the guests are business travelers; it's high-end, a way to show off. What does that mean for leisure travelers? Restaurant reservations are made in advance. If you're just too tired after walking 10 miles around Tokyo, your option is room service. Plus dressing up required even for the lounge - no slippers allowed on tired feet… There is no iron in the room, but you can ask to iron your clothes in advance. This is great if you have a business meeting scheduled, I guess. Many other little things. Overall, this is the first time I’d prefer another hotel to the Ritz-Carlton

Ritz Carlton is known for having great concierge services and my experience in Tokyo confirmed this. I was looking for a tough lunch reservation in high season within a half hour window. Sato calmly called his way through a list of places, finding an excellent restaurant within a 15 minute taxi ride. Just the kind of pleasant expertise that yields results I expect from the Ritz.

We’ve just returned home from a truly beautiful and memorable time in Japan, and staying at The Ritz-Carlton, Tokyo was absolutely the right decision. We spent three nights there after exploring the Tohoku region, making Tokyo our final destination before heading home. This trip was especially meaningful, as it was to celebrate my parents’ 60th birthdays. From the very beginning, the service was exceptional. The team created such a personalized experience that made us feel genuinely cared for. Even before our arrival, the reservations team warmly welcomed us and patiently assisted with all my questions. A special thank you to Yuriko and the entire reservations team. We also received thoughtful communication from the loyalty team—Julia and Terumi—who responded promptly and ensured everything would go smoothly for our stay. Upon arrival, the warm welcome started the moment we stepped out of the taxi. We checked in with Taiki Kanai, who was very professional and detail-oriented. The next day, he went above and beyond by preparing a surprise for my parents—a handwritten card in our language along with a birthday gift. It was such a heartfelt gesture and truly meant so much to us. During our stay, we enjoyed in-room dining multiple times for both breakfast and dinner. The food was consistently excellent, and the service was outstanding. Saki, who took our orders by phone, was so lovely and even remembered our preferences. We were also fortunate to be served by Cindy several times. On the first night, after learning about my parents’ birthday, she returned with strawberries and a handwritten card. My parents were so happy. It was such a sweet and thoughtful touch. The room itself was big, clean, and very comfortable. We stayed in a Skyline View room, which offered stunning views of Tokyo. The bed was incredibly comfortable, and we slept so well each night after our long days of exploring. The location was also perfect and very convenient, with Roppongi Station located just beneath Tokyo Midtown, making it easy to get around. We would like to sincerely thank the entire team at The Ritz-Carlton, Tokyo—including everyone whose names we may not have mentioned—for making our stay so comfortable, seamless, and unforgettable. This experience will be one of our memories for a lifetime. Thank you once again.

We can’t recommend this hotel enough. The rooms were beautiful. The view is outstanding. The service was impeccable from check-in to housekeeping to the service in the lobby bar to the restaurants especially the breakfasts and to getting us a cab and helping us in and out. Top notch service. We thoroughly enjoyed our stay here thank you for an incredible experience. It was my husband’s birthday and our anniversary and they went above and beyond to ensure a memorable stay. This was one of the nicest Ritzs we’ve ever stayed at.