Shangri-La Tokyo

Great stay at the Shangri-La Tokyo! This hotel is in the business district, and while there is not a lot of touristy things to do in the immediate area, it is extremely convenient to Tokyo Station (which is basically it's own underground city) and a reasonable cab ride away from basically everywhere we wanted to go. Staff was super pleasant, especially the women who is a host at the Piacere restaurant for breakfast (we ate there daily). We did not take advantage of the pool or gym but both are nice amenities.

A true definition of a 5 star hotel. It was a bit confusing at first as it just has a few high floors in the building, but got the hang of it. While the service and staff were top notch, do have to mention a few things. If you think you got a hotel with a pool, think again, as it requires a reservation to go to in advance and it has a limitation of maximum 8 people at a time, so would need to plan accordingly. While the hotel offers breakfast, it is at about $50 a person and honestly not worth the money. Did love the room, where not a single little detail was missed.

I tried to get a breakfast with a business partner on a Friday early morning. There were several tables available and no hotel guest waiting but as a rule: no service for non staying guests. This hotel is no longer an option for biz meetings. Anyhow there are several other hotels nearby in walking distance who offering a good breakfast (western & japanese style)

My 5th stay at Shangri-La Tokyo! This is truly my go-to hotel in Tokyo. The hotel is set in a great location (can't beat being right next to Tokyo Station), and the rooms are well-appointed and maintained. However, in my view, what really sets the Shangri-La Tokyo apart is the Horizon Club. It is so nice being able to go back to the Horizon Club for a cup of tea after lunch, or having a glass or two of champagne before dinner! The people in the Horizon Club are what make the place truly special and world-class. They are so helpful and attentive. It is so nice seeing familiar faces whenever I am back in Tokyo, and I really enjoy my conversations with the team. Thank you Suyeon, Kyoko, Aisha, Yukari, Mark, Stephanie, Alireza, Takeshi and Erina!!! We will be back soon!!!

Wish there was an option for 4.5. Service is absolutely 5-Star + but the physical facility is showing its age and not sure why Shangri-La has not invested in updating this. Rooms and public areas are well-maintained but the elevators, gym, and other public areas are in need of a "refresh" -- lots of dark wood and chandeliers still abound. For fitness buffs, the gym is small and gets crowded -- the locker area really holds no more than one or two max comfortably. There is one mat for stretching. Also staff a bit lax here about cleaning the locker room - it's so tiny that it really needs to be cleaned after each use since otherwise used towels, slippers, etc. must be moved by next guest. Guest rooms are large and comfortable. Horizon Club and the having the attention of the excellent staff there are worth the splurge although here too a renovation -- with some comfortable seating for breakfast--should be an important priority. When we visited they were still charging extra for "Imperial Garden View" but at this point most of that view is blocked by new construction. One other note on the location: yes it is right by Tokyo Station which is served by numerous metro lines but reality is that access to some of those lines can be a challenging 15-20 minute underground walk. If you want easy access to the metro may want to consider another spot directly adjacent to a subway line. So in summary, the staff is 5*++ and the facility is just not up to the same level.