Hospes Palau de la Mar

This is a fantastic hotel, made so by all staff who, as one, go out of their way to provide good service. They are all very efficient and friendly. Everything in the hotel runs smoothly and works well, without doubt due to the combined efforts of the people who work there. The location is good, though access requires a little effort. The old city isn't far away and is a straightforward walk. Buses are very regular and stops are very close. The metro is a little further, but, again, walkable. So access to other parts of the city, such as the arts and sciences centre or the beaches and marina, are easy. The Turia Gardens are on the doorstep. What a fantastic resource they are by the way. Well done Valencians for insisting on these being a green heart for all ages rather than having the old river bed turned into a polluting highway. If I go back to Valencia I wouldn't hesitate to stay here again.

I stayed at this hotel and found the rooms comfortable, spacious, and generally well maintained, although the pillows are of synthetic low quality and lousy breakfast service. However during my stay, jewellery went missing from my room after I forgot to lock the safe and was away for the day. The item had significant financial and personal value. Senior staff on duty confirmed that they could identify who entered the room. Despite this, the hotel managing director was unhelpful, refused to initiate any internal investigation, and insisted that his trusted long-term staff could not be responsible. Instead, we were told we must have lost the jewellery outside the hotel, which was incorrect. At no point was an investigation offered, which was the only request we made. Overall, due to the lack of cooperation and refusal to look into a serious matter, I cannot recommend this hotel. If you choose to stay here, ensure valuables are secured at all times.

We are great fans of the Hospes chain having stayed in Granada, Cordoba and Seville. This might be the best of the lot! Young enthusiastic team-everybody was so friendly. Miguel, Juanma and Mathilde were great on Reception-lots of useful tips on where to eat and all booked for us. We noted the kindness extended to the intern, Jasmjne by the more experienced staff-typical of the atmosphere. Breakfast was a treat. Lovely attitudes by all staff throughout our stay-would go back in an instant

Our first trip to València and we were amazed by this beautiful city. The Hospes Palau de la Mar was the icing on the cake. Firstly the staff were charming and helpful, always with a greeting day & night, this is a small detail that makes all the difference. The building is an oasis and the design charming, our room was incredibly comfortable and the bathroom amazing. The hotel is impeccably clean and full of light. The location was perfect, a gentle 10 minute stroll to the old town and fabulous location for shopping & dining out The breakfast is superb & worth paying for. We will hopefully return, thank you everyone for a fabulous stay.

Modern hotel with spacious, super comfortable rooms. The concierge won us over entirely. He could not have been more helpful or appreciative of our needs. He had an excellent knowledge of places to go, the best ways to get there, and just really made us feel at home. Our stay was, unfortunately, brief; just one night. We will definitely look to stay here if we are back in Valencia.