Baglioni Hotel Luna

This was such a lovely experience - suite was very comfortable, view was great, employees simply lovely … it came across so authentically that they cared about our experience, breakfast was great, ground / water transfers were executed flawlessly.

The worst and the most outdated hotel! the condition of my room fell way far below the standards I expected. I paid 700 euro for a cracked ceiling bathroom and bad smell room. The breakfast is mediocre. You don't even deserve a three star! The bathroom was noticeably outdated, with serious wear and tear on the ceiling, disgusting bathtub and wall. There are chipped areas on the walls and ceiling, which gave the room an unmaintained and neglected appearance that a five star hotel shouldn’t have! Most concerning, however, was the significant presence of mosquitoes in the room. This not only caused disturbed sleep and discomfort on my daughter ‘s face but also raised concerns about hygiene and proper maintenance. My daughter has more than 20 mosquitoe bites on her face, And when you want to speak to someone about the concerns, they brush you off! Thank you for ruining my anniversary! And, If you book through Amex, they won’t give you any upgrades. They said i put two rooms on the same floor for your family is a upgrade! What!?

We had absolutely amazing experience with Hotel, service, restaurant, hospitality! I would highly recommend, it is so easy and so helpful people. The food in a restaurant is amazing!

Great traditional hotel just steps from Piazza San Marco. Baglioni Hotel Luna has its own private dock for water taxis, making arrivals and departures incredibly convenient. The hotel features a fine-dining restaurant, a stylish bar, and a private-use spa. Breakfast is served in a stunning room and includes a generous buffet. A classic Venetian stay with charm and comfort in the perfect location.

We asked for a quiet room and were very appreciative of an upgrade to a junior suite which was located in a corner of the building and perfect - so peaceful - a bonus especially appreciated as our stay was to celebrate our 45th wedding anniversary which they had not been told (deliberately). The accommodation was faultless, extremely comfortable bed, tea and coffee making facilities and plenty of complimentary water. Sergio kindly restocked our tea supply with our preference. The Reception staff were so helpful and kind especially on our departure day as my husband had been feeling unwell. Carlos was charming. There was a warm friendly welcome in the grand breakfast room every morning and so much choice, even freshly cooked eggs to meet any preference. Truly a five star hotel. Looking forward to a return visit.