Splendid Venice

The hotel is in a very good central location, just 3 minutes walk from St. Mark's square. The rooms are small, but clean and comfortable. The staff is nice and polite. What made us feel uncomfortable was the lack of heating. At the end of October the temperature was below 10 degrees at night, but the heating system was not turned on. They brought a fan heater to the room, but it was very noisy, we couldn't sleep because of it, so we turned off. Not only in the rooms, but also in the restaurant and bar it was very cold, people were having breakfast in their coats. There was an american tourist group and they also complained about being cold at night. This is unacceptable from a hotel of this standard for 700 euros per night

We recently spent 4 nights at the Splendid Hotel and we were very happy with our stay. We got upgraded to a suite which was lovely, lots of space and it looked out over the canal. The staff are very friendly and helpful. Breakfast buffet was delicious, I recommend the eggs Benedict. Fantastic location, close to all the sights- restaurants and cafes. I would definitely stay again.

We recently spent 3 nights at the Splendid, the last leg of our 12 day trip to Italy (Rome and Florence were the other cities we visited). We were very pleased with the Splendid and would stay there again in a heartbeat. Highlights: 1. Advance email communication was great. 2. Fantastic location - on a canal, close to Rialto Bridge, close to St. Mark's square, close to tons of shops, restaurants and cafes. 3. Spacious and nicely appointed room (Jr Suite). 4. Excellent breakfast buffet with large selection (the best of all our hotel stays in Italy). 5. Nice common seating areas with an upscale feel. 5. The young lady at Guest Services (sorry, didn't get her name) was super helpful on several occasions and was very, very pleasant. A gold star employee! One negative - no fitness center. I did try out a local fitness center that I found online but it was not in a very convenient location, it was very hard to find, it was super small and cramped, and it was expensive for what you got, at 20 euros for a day pass.

I recently stayed at Splendid Venice and while my trip ended on a high note, it didn’t start that way. I had booked and paid for a deluxe canal-view room, but when I arrived, the hotel insisted my reservation was for a standard room. After wasting time at the front desk and even missing a paid excursion while trying to resolve the issue, I was extremely frustrated. TripAdvisor support was useless in helping me, which only made things worse. The only reason it was eventually corrected was because I pushed hard with the hotel directly. To their credit, once the situation was acknowledged, the staff did upgrade me to a very nice room, and I thoroughly enjoyed the upgraded accommodations once I was settled in. The property itself is beautiful, the location is excellent, and the upgraded room was exactly what I expected from a hotel of this caliber. That said, it should never have taken that much effort to receive the room I had originally booked and paid for. While I appreciated the final resolution, the process left a lot to be desired. In short: a lovely hotel in the heart of Venice, but be prepared to advocate for yourself if something goes wrong with your reservation.

After two weeks of traveling, we were excited to celebrate our 35th wedding anniversary and birthdays in Venice at Hotel Splendid. It reminded us of a favorite hotel in NYC that we’ve returned to time and again. Our room and sitting area was spacious and quiet, traditionally and classically furnished and just the sort of place to settle in for a perfect stay. The beautifully appointed marble bathroom with an ample sized vanity and steaming hot shower was refreshing. The restaurant was very good — both for breakfast and we had one evening meal of a delicious filet and sea bass. Room service is a plus! If you want to be close to everything, but enjoy a break from the bustling crowds, Splendid’s quiet luxury on a secondary canal is your place.