Grand Hotel Wien

Stayed in early June for a couple of nights. We decided to upgrade to a suite with a terrace as it was nearing the end of our vacation. Needless to say, it was a grand room, though the terrace was disappointing with head high walls and no views. Breakfast was good with a lot of options in the buffet as well as many options to order. Service was attentive, friendly and efficient. Special mention to the concierge who not only managed to snatch last minute tickets to Vienna-Philharmonic but also recommended great places for dinner and shopping for coffee. They have a complimentary spa area with sauna, steam, refreshing cold showers and you can also book massages. Must try! We tried their rooftop restaurant but they were doing some experimental cuisine which I would rate 3.5 out of 5.

A historic hotel right in the Centre of Vienna- and it is historic and grand in all senses of the world. The decor is ornate and classy, calls to mind the golden ages of Old European aristocracy. It is truly a Grand Hotel with all the modern mod coms. The service is swift, friendly and as precise as one would expect. The lovely concierge gentleman also recommended a wonderful Austrian restaurant nearby that serves authentic Austrian dishes that was most delightful. The hotel is also about 4 minutes walk from the State Opera House and less than 10 minutes walk to the Museum Quarter and all other sights. 15 - 20 minutes walk maximum. It is a thoroughly wonderful experience staying here for both work (for my travel companion) and for pleasure (for me).

I have been coming to the hotel since it opened in the early 1990s and it was lovely to find the hotel in great shape. Dimitar Kochoski at Reception was extremely helpful and welcoming on arrival and assisted us with all our requirements during our stay. We will be back again next year!

OK....erase all the previous reviews that you have read....this is the REAL SCOOP..... This is a great hotel in Vienna and you should stay here....ok....the details.... CHECK IN/LOBBY: Very nice entrance and front desk staff is very friendly and helpful.. Room was not ready until 2 pm, not unexpected....easy luggage storage..... THE ROOM: Had a very nice room that was large, plenty of shelves/storage space and an easy to use safe....bed is firm and comfortable....bathroom is large with a 2 basin sink.... separate room for toilet....shower is large and comfortable....VERY quiet also... BREAKFAST: A GREAT breakfast....very nice room and large buffet...cereal, breads, cheese, yogurt, fresh fruit, smoked fish, pretzels!....you can also order omelets, other egg dishes and bacon or sausage....also can order pancakes and french toast!!...a clear highlite of the stay.... LOCATION: This is a real plus..perfect location...about 1-2 min to opera house and can walk to most museums...right next to coffeehouses and restaurants...important things to me....a newstand 1-2 min way....a BANK ATM(never use a isolated ATM machine in the middle of a street....high fees and bad exchange rate) 2 min away....a small supermarket 3 min away(good for a yogurt or fruit for lunch!)....about one min from a large subway hub that is easy to use and safe and clean and run frequently.... In summary, this is an old world beautiful hotel that treats the clientele quite well.... Rooms and bathrooms are large and quite comfortable.... Fantastic location....also, taxis always right in front and easy spot for Uber.... Stay here!!!

Spent 2 nites here first nite our adult daughter in adjacent room awoke to a bite on her finger Turned on lite to see bedbug on her pillow Took photo of bedbug and Called desk They did not change her room, only changed her sheets- useless against bedbugs She spent nite in bathtub with pillows and comforter In the morning showed photo to reception They denied it was a bedbug saying it was too big She had blown up the photo to show comparison with online photo When she showed them the original photo which was identical in size and all features to photo online they still denied Refused to compensate her because room booked thru tour company Did change her room to the room next door Ineffective as bedbugs move easily room to room she spent second nite in bathtub as well She is a reasonable person, a well informed, experienced medical professional with experience with bedbugs. We understand even the best hotels can get bedbugs Our issue is with their poor response.