Hotel Sacher Vienna

We recently stayed at the Hotel Sacher to celebrate our 40th Wedding Anniversary. We were overwhelmed by the kindness and generosity shown by the hotel and its staff. The Rote Bar meal on our final night was an absolutely fabulous highlight. We will always treasure our memories of the most exquisite stay.

This was a wonderful experience. Beautiful rooms. Elegance everywhere. Great service. I miss my room and the breakfasts! We upgraded to a "signature suite." It did not have a separate living room, but it was larger and had a great view. This was worth it.

We recently stayed at Hotel Sacher Vienna and while the location is absolutely exceptional — walking distance to many of Vienna’s key attractions — a few aspects left us underwhelmed, especially given the price point (nearly €1,000 per night) and the hotel's prestigious heritage. Location & Cleanliness: The location truly cannot be beat. If you're only in Vienna for a short time, this hotel puts you right in the heart of everything — steps away from the Opera, Albertina, and pedestrian areas. The rooms and bathrooms were impeccably clean (10/10 for cleanliness), though both were on the smaller side, likely due to the heritage nature of the building. Rooms: While the rooms were beautifully maintained, they lacked several basic amenities we would have expected at this level. There was no dental kit, shaving kit, iron or ironing board, or even extra pillows in the room. While it's true that you can request these items, at this tier of hotel, they should be readily available without having to ask. Breakfast: Unfortunately, breakfast was a major letdown. The quality and service were not at all in line with the hotel’s reputation. Service was inattentive and unprofessional. Most waiters were teenagers. One morning, a teenage waiter (likely not older than 16) removed my coffee cup without asking while I was still drinking from it. The food itself was also disappointing: the Egg Royal we ordered arrived cold and inedible, and no one ever offered us water. For a hotel of this caliber, this was truly surprising and subpar. I would not recommend including breakfast in your stay — it's simply not worth the additional cost. Service: That said, the concierge team was truly outstanding — knowledgeable, accommodating, and proactive. The doormen were also extremely polite and helpful, making arrivals and departures smooth and pleasant. The reception area itself smells delightful, which was a small but memorable touch. Overall: While we appreciated the immaculate cleanliness, unbeatable location, and excellent concierge and front-of-house staff, the disappointing breakfast experience and lack of basic in-room amenities were hard to overlook. At this price and with the Sacher name, expectations are naturally high — and unfortunately, not all of them were met.

This hotel is the epitome of Vienna - classy, beautiful, historic, elegant and bang in the middle of the cultural action in Austria's capital. Everywhere in Vienna serves sacher torte - a cake with a powerful chocolate flavour. This place invented it - and the crowds queueing next door where the hotel has an equally elegant cafe shows that after 100 years, people still crave it! Reservations in one of the hotel's dining rooms are essential - one night we couldn't get a table at a time to suit, but you are close to many cracking restaurants anyway. On the nights we ate in, the food was excellent. Some guests we entertained were rather jealous of how the Sacher compared with their own, perfectly decent, hotel. Our suit was modestly sized, but very elegant and had a view of the Opera House. The staff are lovely and cleverly attentive. The cleaner spotted a birthday card my wife had given me and when we got back from a day touring Vienna's spectacular art galleries there was a handwritten letter from the Concierge and a beautifully boxed Sacher Torte waiting for me (€47 in their shop, I noticed!). Another day I had trouble booking a river boat to Bratislava and the Concierge sent a junior across the city to buy tickets from the Quay. Service like this used to be usual - now it is rare in most hotels but oh so Sacher and Viennese!

Visited many years ago so this was a return visit. Just as a good as we remembered lovely staff and nothing too much trouble. Highly recommend if you can afford the raised prices which are a little eye watering on occasions but offset by good service the majority of the time