Park Hyatt Vienna

Nothing special for the amount of money it costs. The breakfast is good. All the rest are at the level but nothing special

Beautiful hotel. Great location. Amazing service. I would stay here again. Highly recommended. Breakfast buffet one of the best I’ve had.

I had issues with the hotel before ,during and after my stay. 1. I made my booking in September 2025 so few days after, I contacted concierge to help me to book a ball Vienna ticket for January 2026. (These tickets are sold out online fast so I needed help with it). I didn't receive any response. In January,tickets were sold out so I had to call the hotel to help me to book it paying extra commision for it. (I found concierge rude and prepotent on the phone and he didn't apologize for the issue). This issue, created me a lot of distress as I was coming from abroad, mainly to attend the ball, ball was in few days and I didn't have any ticket 2. I also tried to book a hairdresser appointment and no communication. (I thought to cancel the hotel booking as communication with hotel was really bad but I decided to give it a try). 3. I found a stain in my bedsheets.It is unacceptable for the category of the hotel. 4. My room didn't have a long mirror so it was very hard to get dressed for the ball and I was late for it. (Even in 3-4* hotels, you find a long mirror). Ball guests in any hotel in Vienna, are allowed for complimentary late check out as ball ends at 5am). **Last day, I spoke with hotel general manager, Mr Bastian about all the issues. He agreed to reduce commision of my 2nd ball ticket , complimentary airport transfer + 25000 points. (He promised points will be added to my account after my stay). Well, it's been more than 1 week now and hotel general manager doesn't respond to my email. It is more, front desk team sent me some emails saying that they don't know about these point's arrangement. This experience is really frustrating and it created me distress. (I saw another guest's review online who had similar experience like me, was promised a refund and then, manager didn't keep his word). As a Hyatt member, I feel quite frustrated and upset about the service received before, during and after my stay. Other guests in other reviews say that hotel is better to see it from the outside. Inside ,the thing changes dramatically. Hotel service doesn't match its category. You can find a better service in a 4* hotel. Think twice to stay in the hotel and choose one with better service-communication and who really respects guests.

I did a lot of research before we selected the Park Hyatt, a truly world class diamond. We were greeted by the charming Lea at the front desk, a truly friendly first introduction to the hotel, Lea showed us our beautiful room, first impressions matter and Lea made us feel at home from the moment we entered the hotel. We would also like to mention Eva in the dining room, this young lady should be in the Olympics, she sprinted from table to table, she was so efficient and friendly nothing was to much bother, the staff make a hotel, Lea and Eva are very special staff members. The spa is also a real plus, with a lovely swimming pool and relaxed atmosphere. Thank you to everybody for making our stay so special, we hope to return. Schuster family Ireland

Just returned from this hotel. After numerous visits in Vienna in Kempinski, Anantara, Marriott, Hilton, SO, etc we can say, this is a gem! Nothing against the others (especially Anantara is very good). And here we go again, from receptionist through restaurant staff, spa staff, cleaning... Where is Hyatt hiring all those people? So good skills, so helpful, so nice to talk with them, no overkill... Diplomat Suite was amazing, huge (hide and seek all the day possible) and very comfortable. One of the best rooms ever had. View from suite almost panoramic. Spa and pool in the former bank safe is superb after city walking. Main Restaurant provides excelent food on dinner and also on breakfast. Public garage with direct hotel entrance is present. This is the must return place. Hyatt rulezzz :)