The Ritz-Carlton, Vienna

We visited Vienna for the first time as my son was running in the marathon, and although our stay began with a few issues on the first night, what followed was one of the best examples of service recovery I’ve ever experienced. The next morning we shared our concerns with Sabrina, who immediately took ownership and reassured us she would take care of everything. When we returned later that day, both of our rooms had been upgraded, and we were welcomed with flowers, gifts and chocolates — a thoughtful gesture that set the tone for the rest of our stay. From that moment on, the service was nothing short of exceptional. For the next four days, every member of the team went out of their way to ensure we were comfortable and well looked after. Nothing was ever too much trouble. Before we even arrived, Oscar reached out with dining suggestions. We told him the kind of atmosphere we were hoping for, and every reservation he made was absolutely perfect — each one added something special to what became a fantastic five days in Vienna. Jasper, Sabrina and Oscar consistently went above and beyond, and their warmth and professionalism truly elevated our experience. After the marathon, we enjoyed rooftop cocktails where Iana (F&B Supervisor) took wonderful care of us. Her attentiveness and genuine hospitality made the evening feel celebratory and memorable. She is a real asset to The Ritz‑Carlton. All in all, I genuinely cannot remember the last time I received such consistently excellent service from such a dedicated and passionate team. We left with nothing but gratitude — and we are already looking forward to returning.

Attended a business lunch at the Pasta restaurant! It was really sumptuous with fresh pasta, an amazing starter and the contemporary tiramisu was amazing. The staff w

We stayed 10 days and everything was excellent. Chocolates were delicious, breakfast wonderful. And i would like to give my special thanks to the team that helped me and my friends throughout our stay and first of all to Karina. Karina, if you are reading this, THANKS

Amazing hotel with luxury service ! Very kind caring workers and very attentive. In December I called to three best hotels in Vienna and wanted to choose a good stay for my family. Karena at ritz on phone promised I will have best stay with family. I couldn’t believe and we tried. David was extremely very nice and attentive. Gave early check in without extra charge . Kareina was super welcoming and caring during our stay. We had great view. Extremely nice breakfast and shakshuka is best I ever tried! Great service. Dont remember all names

Amazing customer service!!! I visited while in town on vacation and had the best service from: KARINA (sp?)-- Guest Relations...saved my trip....hey New York! DAVID/SOPHIE...front desk on arrival and departure OSCAR...the best concierge with notes! MARIE/BENJAMIN...sales site visit OLESEA...thanks for the great, speedy laundry service! But the VERY best... NORMAN!!!!!! Bellman beyond words!!! This was the epitome of class, style and polish. This was a gentleman's gentleman. Got me settled in and ushered off effortlessly. Won't forget my friend! Thank you all!