Fairmont Kea Lani Maui

We had a wonderful stay in Hawaii! The staff were warm, welcoming, and always ready to help. We didn't get a lei though. Our room was clean, thanks to filipino lady forgot her name. The location was perfect close to the beach, great food spots, and shops. We especially enjoyed the pool area and the relaxing ambiance throughout the property. However, we did experience an issue at checkout where we were accidentally charged twice. When I pre settled at the reception theres a charge that isnt ours. The charge was from Makana Cafe April 16 11am. We arrived at around 530 pm that day. Ask to remove it from the bill. Then when i came back to check out lunch time theres another charge from kea lani restaurant "whoa" again? Its breakfast and I was asked if im sure that we hadnt had breakfast. Come on!! Really? We hope the hotel improves its billing process to avoid this in the future. Despite the hiccup, we truly enjoyed our stay and would still recommend this hotel for its service and setting. Just double-check your bill before leaving. (Always)

This was our second visit here, and I was reminded of how much I love it. The rooms are so nice and spacious with plenty of space for our family of four to spread out and sleep comfortably. The pool and the beach are both perfect when we don't feel like venturing out anywhere. We swam in the ocean every morning and often could see turtles and fish just off of the beach. The kids love the slide and the many pools and the ability to bounce back and forth from beach to pool all day. Us parents spent a lot of time at the pool bar. The staff up there are top notch. Kris, Noe, Noel and Nick were amazing all week with new drinks to try and good conversation. Leko was great around the pool area. We met him on our first day, and he greeted us by name every morning after that. They seem to genuinely enjoy talking with the guests and sharing stories and travel tips. All of the food at the resort is fairly pricey, but we didn't have anything we didn't like. Grabbing items from the Market is a good way to save a few bucks - great pizza, actually. We especially loved the happy hour poke wonton dish up at the pool bar/Ama. Overall, it is a hard place to beat when it comes to vacation. Thanks to the staff that make it so great! See you again soon!

My wife and I had an amazing vacation at the Fairmont Kea Lani! It gave us memories that will last a lifetime. The staff at the Fairmont is beyond hospitable. They greet you at each arrival, give recommendations on local attractions, and cater to any need! When I got sick, they even sent up chicken noodle soup without me even asking. The rooms here are beautiful! They are all spacious suites with nice balconies. You’ll love seeing sunsets over the beach! The pools are quite nice too. You may need to arrive early to find a chair, but we were always able to get one. The location in Wailea is top notch. There are many delicious restaurants and sandy beaches nearby. The hotel even offers a free shuttle in the area. The food at this hotel is a bit overpriced for the quality. Nick’s Fishmarket is delicious and worth the price, but the room service and poolside options are lacking. We fully recommend this hotel. It is big, but manageable to get around. Staying here will make for an unforgettable vacation option for both couples and families! We can’t wait to go back.

Great hotel. Easy check in process upon arrival. Room was spacious, bathroom well laid out. Shower pressure was ok. Breakfast options exceptional, and service very good. Great gym on property - good size and equipment. Areas of potential improvement - renovation was ongoing for main restaurant when we visited. Not a complaint but there was a fair amount of noise due to renovation work. Adult pool is a nice touch but limited seating and towels on seats early (when nobody shows up) is a poor look overall.

We are just writing to send our sincerest thanks for the amazing hospitality and service. Specifically, we wanted to acknowledge two folks: - Mary Jane in Housekeeping was just fantastic. Hard working, thorough, and so, so kind - The team at the pool/cabana shop are fantastic - I also wanted to mention the staff at the coffee/ice cream shop. They’re always so courteous, smiley, and nice. Our kids love it there.