Fairmont Kea Lani Maui

I just landed here and have the view that this place is no better than any ordinary hotel. Pretty ordinary reception, check-in and service. Looks like I made a bad choice -

We had an amazing stay at Fairmont. Staff were helpful and friendly. The shuttle service to travel to the nearby restaurants and shopping area is great. Nice, clean spacious rooms. Enjoyed the breakfast buffet and kea lani dinner buffet. Can do better with the dessert selection though. Our host Leanne was amazing! However, the food and service at Nicks fish market was disappointing. The beach is nice and clean. Overall, we had a very pleasant stay and recommend Fairmont.

I'm taking the time to write a review because this has been one of the best hotel experiences I have ever had. Every person from managers (shout out to Nicola) to check in receptionists (Rylee) to restaurant manager (Barry) to waitress at breakfast (Amee) has been nothing short of amazing. My family travels almost 6/7 times a year and Fairmont Kea Lani is doing everything right. Firstly everyone is smiling and everyone wants to know if there is anything they can do to make your stay better and they actually do it. Breakfast has been fantastic every morning and a wonderful start to our vacation days. Both western style options and Asian options are delicious (French toast, omelettes and the Maui Koma to die for). I would also like to address past complaints about birds at breakfast. We have not had any occasions where a bird has been on any of the food at the buffet or on our table. They give you covers to cover your food if you are not sitting and there are fans in the buffet area. I had originally not wanted to get breakfast because of these reviews as I'm a bit of a fanatic regarding cleanliness but everything is beyond clean. Throughout our stay (we are now on our 5th day) we have not had any trouble getting beach or pool lounges. I don't know if we are not in busy season but the hotel goes above and beyond to accommodate all guests on the lawn if the pool area is filled. Yes there ere lots of cabanas but there are plenty of chairs not directly in front of the pool. The Kea Lani is right next door to the Four Seasons and in my opinion has nothing to envy its neighbor ! Best choice I ever made.

The team is super warm and welcoming, they make every guest feel special and cared for . The bell team was always amazing , the house car service is wonderful a super convenient. The concierge was very helpful guiding us to different activities like kayak, snorkeling, surfing , dining etc . The team at the sushi bar , brekfast and pool restaurant are amazing ! The beach team was also always helpful and prompt . The housekeeping team was very nice and caring . Overall a wonderful trip , location is great! Congratulation to the management and the team for the hospitality and care for every guest and every experience !

Terrific 5 night stay at the best Wailea hotel . It was a number of years since We were back and wow were we impressed. We loved the adult pool, beach , activities, beach walk, housekeeping and breakfast buffet . Ko was closed so we ventured out to the 4 Seasons and had dinner at Ferraro s, Monkeypod, Ka’ana Kitchen plus ate sushi at Pilana . We also took the free hotel shuttle to Island Gourmet which had FANTASTIC poke bowls . We loaded up on wine and beer here as well . We didn’t have a car but would look at renting a car for a day trip next time to Paia ( and stay for 2 nights longer) . We wanted to thank Reena the food and beverage manager for remembering our names and making us feel so special . This is truly a magical place which left a huge impression on us.