Nobu Hotel Warsaw

How much do you value wood slats? If you love them and feel they are worth paying a premium for, then this is the place for you. If you prefer consistent wifi, attentive service, silent windows, and better value for your money, look elsewhere.

Nobu Warsaw is a stunning hotel, beautifully designed, great location, and very comfortable rooms. I was genuinely excited to stay here. Unfortunately, the Wi-Fi was down the entire evening and only came back around 8 a.m. When I repeatedly asked about it, I was simply told, “it’s the whole hotel,” with no effort to assist or offer any gesture of goodwill. Any hotel can face technical problems, that’s understandable. But the complete lack of care or initiative was disappointing, especially from a brand that prides itself on five-star hospitality. A beautiful space means little when the service doesn’t match it.

Beautiful stay Amazing room- we upgraded on arrival which was well worth it. Comfortable bed with beautiful sheets and pillows Nice products in the bathroom Amazing breakfasts!

Very helpful and pleasant staff. The hotel is very elegant with a nice atmosphere. Breakfast very good. But why must a review have a minimum of so many characters?

The hotel is impeccably clean and tasteful, the staff is superb in all respects, and the restaurant is world-class. Everything about this hotel screams 5-stars, but ... The room lighting controls are an absolute disaster! Presumably, this is supposed to be the cutting edge in technologically-enhanced convenience. In reality, it's a bug-ridden nightmare that, even when it occasionally works as designed, is ill suited to the application. A couple of examples: - It's 10:00pm and we want to go to bed. We tap the button to turn off the room lights, and nothing happens. We cycle through the various lighting options and all seem to work except the option to just turn off all the lights. Call the front desk, who arranges for someone to, effectively, reboot the room, which includes turning off ALL power to everything, meaning charging devices reset, my BiPAP reboots, everything a power outage entails in this day and age. After half an hour and multiple phone calls, the system is reset and we're finally able to turn off the lights and go to sleep. - The "do not disturb" and "housekeeping please" signs are electronic. One day, after turning on "do not disturb" while we were showering, etc, we couldn't turn it off. We flagged down a member of the housekeeping staff in the hall to let them know that we couldn't turn it off and that they could clean the room when ready. They, in turn, notified someone from engineering, who once again had to reset the system. We didn't use the electronic signs again after that. - ALL of the lights are tied into this system, even the ones that have discrete switches. On our last day, while packing to leave, I tapped the button to turn on everything, since I was all over the room gathering stuff. My wife was in the shower in the bathroom with its own light switch, yet when I turned everything "on" the system turned "off" the lights in the bathroom, prompting a cry from my wife to please turn the lights back on. Those are just the more egregious bugs, but the ergonomics of the system are terrible as well. - Just want to turn on the central overhead light in the living room? Nope, that can only be turned on at the highest lighting level, meaning everything else is on in both rooms, too. - Want to turn off all of the lights in the bedroom, for someone to go to sleep, while leaving some on in the living room for, say, someone else to read or watch TV (you know, the sort of thing you might choose a two-room suite to do)? Nope, whatever lighting level you choose applies to both rooms, nothing you can do about it. As for the rooms, we started out in an Art Deco Suite, which is very attractive but not so livable. The living room furniture, while lovely to look at, is impractical and uncomfortable, and the shower stall is so tiny you can barely move and designed such that you can't put a bathmat outside the door so you end up with a puddle on the bathroom floor to traverse getting out of it. After one night there we upgraded to a Zen Suite for the following five nights, which would be perfection if not for the lighting system described above. This room has a wonderful bathroom with heated floor and mirrors, large shower, and plenty of counter space, as well as a lavatory off the living room for convenience. We found the closet and storage space adequate (though none of it is in the bedroom) and the room to be nicely furnished. Overall, very livable. I'm knocking off two full stars just for the lighting controls, they really are that bad. Worse is that someone obviously paid a LOT of money to have that system installed in what would otherwise be a five-stars-across-the-board hotel.