Conrad Washington DC

Not the worst hotel I have stayed at but almost certainly the most uncomfortable sleep I have ever had at a “luxury” hotel. The hotel itself is very nice and well appointed. The staff are attentive and courteous. Our room, a corner king, was lovely with a view overlooking the DC convention center. The hotel provided complementary Prosecco for the anniversary I was celebrating, which was a nice touch. There is honestly nothing to complain about with regard to the hotel staff and their functions in and of themselves. However, the 9th floor room was very, very loud for what was supposed to be a respite room. Traffic could be heard roaring all night long because of the busy intersection of NY Ave, K Street, and Mass Ave.below. In the morning, construction from multiple locations joined the chorus. This isn’t the fault of the hotel necessarily but it did not match expectations or meet the quality standard one expects from a Conrad. What can be blamed on the hotel was the awful… I mean truly awful… pillows they provide in their rooms. I have never had such a flat, useless, neck-destroying sleep accessory prior to checking into the Conrad Washington DC. I would suggest that they must be working a group deal on pillows from one of their lower tier sister properties like a Hampton, but truthfully I have had better pillows at a Hampton. I have had better pillows on an airplane. The pilllows provided by the hotel seemed designed to instill a crick in the neck while also remaining as flat and lifeless as possible. No configuration or array af the 7 (!) pillows they ultimately provided was capable of producing anything approaching comfort for sleeping. Whatever sleep I got at the Conrad was more the after effect of sheer exhaustion rather than a concerted effort to provide comfortable sleeping accessories. Two latex, feather, polyfill, or memory foam filled pillows… at a reasonable standard thickness… would have solved the problem at this very expensive hotel. I liked the hotel in many ways just be forewarned that sleep may be difficult.

I stayed at the Conrad DC and was thoroughly impressed from the moment I arrived. The room was spacious, spotless, and thoughtfully appointed. I especially appreciated the evening turndown service. It’s those small, elegant touches that elevate a stay. After a long, hot walk on the day of my arrival, I was greeted so warmly by Jackson and Tena. I must have looked pretty rough, but they didn’t miss a beat. They offered not just one but two cold bottles of water and cool, wet towels to help me refresh. Throughout my stay, Jackson greeted me each time with a huge smile, and Tena remembered my name from day one and greeted me personally every time he saw me. It made me feel truly cared for. On my final evening in DC, I visited the Summit rooftop bar. Rafael was my bartender, and he was phenomenal. He was personable, knowledgeable, and incredibly helpful in selecting just the right food and cocktails to celebrate my last night in DC. His recommendations were spot on and made the night feel really special. I watched the sunset from the bar sipping on a perfectly crafted cocktail! Room service was another high point. It was prompt, courteous, and well-organized. I also love that they have a “call-back” button to let them know when to retrieve your meal tray, which helped keep the room feeling tidy and uninterrupted. From start to finish, the staff and service at Conrad DC made my visit seamless and memorable. I wouldn’t hesitate to stay again!

Everything was great. Kayla at the desk checked us in quickly and easily ensuring everything about the property was explained. Memo and Jonathan were great every morning at breakfast. Laughing and joking while providing great service. Food was very good at breakfast. Room was comfortable and we wish we could have taken the pillows home with us. Rooftop bar was enjoyable and gave us a great view of the heat lightning in the distance.

I love this hotel- I travel often for both pleasure and business, and this is a BEAUTIFUL hotel, great location. But honestly, besides the incredible amenities, gorgeous rooms, and the service here is exceptional, always. HIGHLY recommend upgrading to the Sakura Club if you can - worth every single penny- free breakfast, dinner, snacks, drinks, 24/7 concierge service. Phenomenal. They have the most amazing people working here, every single person I interacted with was so thoughtful and went above and beyond. Even when I came back after they cleaned my room the first night, they noticed that I liked sparkling water and gave me a few extra for my room (I didn’t ask), put the robe and slippers out & turndown service with an extra treat. I’ve stayed at SO many 5-star hotels as a Hilton Honors member, and Conrad always goes above and beyond with the service. They notice EVERYTHING, remember your name, do all the tiny things you would never think to notice. It’s exceptional. Marlon at the Sakura Club is absolutely fantastic, a true professional who anticipates everything, is so friendly and sharp, articulate and thoughtful. Unfortunately I came down with an awful flu while I was there on business- Hanan (a front desk concierge) was an absolute ANGEL. I was miserable, feverish, and it was almost 2am and she took such good care of me. Without asking, she PERSONALLY made me a ginger & chamomile tea with honey and brought it to my room, was so kind when I was tearful and feeling awful. She and Udaya looked after me like I was their own family, far far above and beyond, in the middle of the night. They treated me like family and I will never forget it. Thank you Conrad for being one of the best hotel experiences I’ve ever had. I look forward to future visits.

The customer service here is fantastic! Everyone always greeted us and were very welcoming. The room I stayed in had Sakura Club access. Maria, Mimi and Marlon always were attentive and friendly. They were a joy to see during our stay. Darryl(hopefully spelled correctly) and Tom were extremely helpful and friendly! The room was very nice and clean. The bed was very comfortable. I highly recommend staying at the Conrad! We are going to come back for the 4th of July 2026. It is a little expensive, but we'll worth the price. This has been on othe best places I have stayed at!