The Hay-Adams

Service is always outstanding at the Hay-Adams. Rooms can be a bit noisy (older building). Extremely clean, simple (but clean) workout room. Highly recommend.

This is a fabulous hotel. Ideally located, every detail is top notch. Special kudos to the staff - reception desk, concierge, lobby, staff, and room service. We could not have asked for a better stay.

Great historic hotel. Real charm. Excellent breakfast Speakeasy downstairs has great coasters. Passable gym What a location Gurtej checked me in twice - top shelf professional, solved every niggle with a smile, which at 2am counts for a lot.

Very disappointing experience for us. I was eagerly looking forward to our 3-night stay at The Hay-Adams and first impressions were good; beautiful lobby, attentive staff etc....then we got to our room which was directly across from the elevator on the second floor. I am a light sleeper so I called down to the front desk to see if we could change to a room farther away. They told me to check back and they would look into it. We were supposed to be staying in a better room grade at almost $800 a night so I thought it would no be a problem--and finally they said they had a room on the 6th floor, unfortunately with only a queen size bed but we said we would take it. We got to the room which was an interior room directly across from a huge generator which had a constant loud buzz. It was awful and the next morning I asked to be moved back to our original room. No other choice was offered, we would have paid more for a better room. We moved back in the afternoon as they said the cleaning staff had to make it ready. The room itself is pretty, nice decoration but we found the sealed shampoo had already been opened. Bar is nice albeit the bar staff not very friendly.

Great hotel but no lounge to relax in, breakfast over priced but very nice and lovely staff, apart from the very rude Eastern European lady on reception when we was checking out.