Pendry Washington DC - The Wharf

The Washington DC wharf location of the Pendry was perfect for being in a quiter part of the city and for being surrounded by a variety of restaurants, cafes, pubs and shops at all price points. Strolling to a delightful French restaurant on the wharf every morning was peaceful and the area became lively (but not crowded) as the day progressed. The wharf location is a simple one mile walk to the National Mall. The Pendry hotel was lovely, the staff were friendly and very helpful, the room was spotless and very quiet. We travel light but there was no space to keep two carry-on luggage or put clothing other than on hangers. Socks, underwear, rain hats, etc. had to remain in the luggage that remained in the entrance area on two luggage racks. The well appointed room decor did not compensate for the small area where the bed is located. There was one lounge chair and a upholstered stool on either side of the round table. Perfect for the person in the chair but not great for a second person stuck on a stool to read the paper or watch a movie. The hotel lobby has only four lounge chairs so going to the lobby to read wasn't an option. The best part of our four night stay was visiting the spa! If you are in Washington DC book a massage at the Pendry with Titus. The massages by Titus were the best I have ever had to help manage muscle stiffness.

The Pendry DC is a beautifully designed boutique sized hotel in a perfect location on the Warf. Service was top notch by all staff we interacted with. The beds and sheets were lovely and comfortable and the shower temperature and pressure was incredible. The rooftop bar can't be missed -- gorgeous in design and amazing views of DC.

Staff was great and hospitable especially Valet

Let me start with this: the valet left my car in reverse after exiting the vehicle and going to the trunk. Also, when we first arrived, no one came to the car or properly acknowledged me, despite me pulling directly in front and making eye contact. The customer service at Moonraker from the bartenders was horrible. We sat down, made eye contact with the bartender, and he didn’t say hello or acknowledge us at all. Instead, he was hyper-focused on couples to our left and right who didn’t look like us. We had to ask another employee for a menu because the bartender ignored us—even though we were actual hotel guests. At one point, a man who approached the bar after us was immediately acknowledged by the bartender. Eventually, another bartender came over but didn’t greet us—he just asked, “What can I get you?” We placed our order; the food and drinks were good. We made a point to be kind and respectful the entire time without causing a scene, just to see if that energy would be returned. It wasn’t. Every time we said “thank you,” we never once received a “you’re welcome.” We asked for water, and a couple who arrived after us—again, who didn’t look like us—were served water before we were and were properly greeted. I will say that the main bartender did provide good service to single women who were of the same racial demographic as us. The view is nice, but if you want a good seated view, make a reservation. We also ordered room service, which was good. However, they provide a button to request tray pickup, and no one ever came. I even called and requested pickup—still no one showed. I asked whether we needed to be in the room for pickup, and the representative said no. Additionally, there was a noticeable crack in the ceiling above the bed in Room 302. Overall, I was very disappointed with the level of customer service I’ve come to expect from Pendry. Management really needs to step in, provide proper customer service training, and ensure staff leave any biases at home. I don’t usually write reviews unless I’m extremely satisfied or extremely dissatisfied, but this experience needs to be addressed. If you look at other negative TripAdvisor reviews, you’ll see similar concerns. It’s unclear why management has not taken action.

This is a great hotel. The design aesthetic is excellent. This is the opposite of staid and boring design. It is stylish, fresh and light. I am on business but would 100% bring my wife here for a weekend away from the kids. The rooftop bar and resto has a stunning view. Service is excellent. The room is very comfortable, and I had a great night’s sleep.