The Ritz-Carlton, Washington DC

I stayed for one night, arrived at 9pm and checked out by 9am, on ny drive from MA to FL. I am a titanium elite bonvoy member, I have a ritz carlton credit card, I live on property at a ritz in another state and Im a ritz member. I was married at a Ritz Carlton and love the brand otherwise. I choose areas to vacation or do business based on if there is a ritz carlton for my stay. I have frequented many ritz carltons and sadly they are not all the same. At this particular property, I was not upgraded to a suite although they had one available it was not an option because they wanted to leave the room available for a guest that would pay. When I offered to pay for an upgrade, they said they still couldnt offer the suite because I had used points to book my room. Again, not the experience I typically have at a Ritz. The room I did end up with had terrible air quality and my children and I did not have a restful nights sleep. I travel with an air cleaner by air oasis and it tells me what is in the air its cleaning. Everytime the heat/ac kicked on in the room, the air cleaner turned red which means high levels of VOCs and other toxins were being released not just dust and particles usually produced by an HVAC system. For this reason alone, I would not stay at this property again. It is in need of a renovation.

I stayed at The Ritz‑Carlton on December 31, 2025, and unfortunately had one of the most disappointing experiences I’ve ever had at a hotel, especially one at this price point. The valet misplaced my vehicle key for several hours and could not provide updates or access to my car. I eventually found my own 2023 BMW 430i left unlocked. When the key fob was finally returned, it was damaged, and the valet team had no record of my room number or proper documentation for my vehicle. I have video evidence of the condition of the car and key fob upon retrieval. Inside the hotel, the TV in my room could not connect to Netflix for the entire stay. Despite multiple requests, the issue was never resolved. A front desk employee even made a dismissive comment, although the engineer also could not fix the problem. I have video documenting this interaction as well. I requested a refund and reimbursement for the damaged key fob. The hotel offered only 5,000 Marriott points, which does not come close to addressing the negligence or the property damage.

Central Location and Impeccable Service. Great service and facility is what you’d expect from the brand. Staff was super helpful and friendly. an overall enjoyable stay.

If there were a rating higher than five stars, this Ritz-Carlton would earn it effortlessly. The service is truly exceptional—from the front desk (especially Eskedar), to guest services, to the daily housekeeper—everyone made me feel at home every single day. That meant a great deal during my extended stay, especially while missing home. If other hotels delivered even half this level of hospitality, travel would be a much better experience. This is luxury in the truest sense of the word. Add in the convenient access to an Equinox gym, and it’s hard to imagine a better stay. Hands down, one of the best hotels in DC.

I had an extraordinary experience at the Ritz-Carlton in Washington, D.C. Every visit has been top-notch, beginning with Manager Eskedar’s warm welcome and genuine interaction, followed by the staff’s exceptional courtesy. It’s rare these days to encounter someone with Eskedar’s level of talent and personality—she is truly the jewel of this place, always greeting guests with an endless smile.