The St. Regis Washington DC

This is probably our 10th stay at the St. Regis, and we just love coming back! Nothing beats the beauty of the lobby, which is a great place to sit and watch the world go by. While we were saddened that Rafael was no longer working at the bar, Hamza stepped it up and was absolutely fantastic during every encounter! The staff are all very kind and accommodating, and the rooms are comfortable, clean, and luxurious! The St. Regis Bar made some changes to their menu - some good, some not so much. I do wish they'd consider bringing back Dom Perignon by the glass (or even another high end champagne). Until next time!

My husband & I had a nice stay at the St Regis after a flight cancellation. Hamza, in the lobby bar, was exceptionally helpful & courteous. We enjoyed all of his food & drink recommendations.

This may be the most luxurious hotel I’ve ever been to. To check in, you go to a special room where you have a seat and meet with the front desk staff to check in. A very nice touch. The whole place seems like it could have been from the 1920s but it has been amazingly updated. An absolutely perfect guest room and bathroom. The showers have the best pressure I’ve felt in decades - very well done indeed. The breakfast served for our meeting was similarly first class. Steps from the White House, you really can’t do better than this!

In mid-June, I stayed at the St. Regis Hotel in Washington, DC, for three nights before heading to Europe during the Summer. The property's architecture is historic and charming. Initially, the experience was mixed due to a miscommunication hiccup on the day of arrival, which affected the elite status recognition. But ultimately, a manager took the time to reach out to assist. Plus, the stay itself was relatively short anyway. On the first day, I arrived in the afternoon and checked in as an Ambassador status guest, and several room types & suites were available for the entire stay. However, the stay coincided with one of the hottest days in DC for June, which resulted in a complete malfunction of the air conditioning for all guest rooms at the property, and the expected event increased the workload for front desk associates. Consequently, the front desk associate forgot to move me to another room. In the evening, there was a long queue at the front office with other guests relaying concerns about the air conditioning issue, so I stayed in the initial guest room close to the elevators. Don't get me wrong, all the guest rooms, regardless of interior size and category, have a warm, historic, and cozy interior, but as I do not travel to DC often, I was hoping to have a pleasant experience and stay in a room that offered peace and tranquility. The following day, a front desk associate had arranged a move to a newly renovated suite that offered a transitional design. The suite itself is relatively new, with new furnishing, lighting, carpeting, and cabinetry, but interestingly, it did not feature the historic elements and decor of a typical St. Regis room. There was some confusion regarding the communication with the front office staff, as several supervisors were involved, and I was informed that a front office manager would contact me. However, another manager from a different apartment ended up contacting me. Overall, the staff and the property were ultimately responsive, respected the guest, and provided options given the uncontrollable event of the air conditioning breakdown and increased workload as other guests raised their concerns. Additionally, a special acknowledgment for the entire staff at Alhambra, who were warm and wonderful. The ambience in the morning was welcoming and an excellent way to start the day.

I have been to the Saint Regis a number of times for meetings, but this is my first time staying in a room. Oh my! This is BAD. I am amazed and it is newly remodeled. I have taken pictures so you can decide for yourself. First off, The furnishings look like it was purchased from IKEA. It is not even functional; take a look at the robe in the armoire. I had to hang my dress and suit outside of the armoire to make sure that it wasn’t wrinkled. There is no other place to hang it. The bathroom is absolutely dangerous. The step into and out of the shower is about twice what is normal and it is onto very slick tile. Add water and someone is going to break a hip. There is not a single plug-in for your phone cord. Only traditional outlets. The decor is so cheap that the lamp was crumpled and there is not a single picture in the room. The attention to detail in the room was absolutely horrible. The curtains were left the way that the last occupant left them which was messy. The rug is too small for the room and is also bunched up and not flat. The bathrobe needs to be thrown. Save yourself the money and have a drink in the pretty downstairs. Then go to a Hampton Inn and save your money or splurge and go to the Hay Adams. Either way you’ll have a lot more luxurious stay than this.