Thompson Washington DC

PROS: Excellent staff & service, great meeting space. Everywhere very clean. Nice breakfast. Close to a couple good restaurants (the hotel’s isn’t open after lunch). CONS: Like many others, I found the room lighting too dim. Toiletries smell like old man aftershave. And I hate the open shower! Had to turn the heat way up so I wouldn’t be shivering the whole time.

came here for my usual winter vacation spot.. There are so many great things about this hotel that still make me want to come back but it's been downward trend every passing year to the point that I have to say something good: location, room condition, service- still one of the best in DC bad: it almost feels like the hotel cannot quite keep up what it had started (which was very good).. this year, the room had broken shower head, no real cups in bathroom (I asked twice and ignored), a fancy empty vase that don't seem to serve any purpose, broken reading light, water bottles ran out during our stay and front desk had to buy out of pocket. The worst is breakfast line (which btw is awesome).. which I somewhat blame management. If your breakfast included rate is not different than room rate, then of course you'd expect EVERYONE to take advantage so either beef up the restaurant budget or raise the breakfast included rate or lower the quality of breakfast (I hope not). It's weird since I've never been to a hotel and think I wish they charge everyone more but here we are... love the hotel but I often wonder if they can survive the next year, which is sad because I do want to come back and it has a lot of good things going.

Great location. Plenty of restaurants in walking distance. Beautiful view. Room was really clean. Street parking available.

Pros: Decently close to the metro stop. Cons: A 36% fee was charged and it was not disclosed at check-in or in the policy paper they give you on “free breakfast.” And the best part… tax on something that is a free offering! If you have a food credit to use, be ready to pay those big fees. When I asked about this undisclosed fee, I had an interaction with a negative front desk agent who was referenced in another guest’s review as rude and unprofessional, and I agree. Charging a fee as “policy” that doesn’t align with the chain’s standards and isn’t disclosed to the guest is not acceptable. In the room, there were a few small pieces of trash on the bathroom floor. The bathroom door doesn’t close because it’s not aligned with the door jam. Peeling paint all around in the room. The hotel always smelled like marijuana right at the front door. There is already very little light in the rooms and one of the few lights was burnt out. Because of how the fixed shower head is positioned, it sprays onto the bathroom floor and creates a flooding mess. It is shameful for this place to call itself a “luxury” hotel. Many of the negative reviews this hotel has the manager replies to and makes ‘note’ of, but it seems like a lot of too little too late when there is no improvement. Would not return to a place that lacks care for their property and guests like this. Ew!

We absolutely loved our stay at the Thompson Washington DC. This was our second time staying here, and it was even better than the first. The staff are consistently great—helpful, friendly, and genuinely welcoming. Our room was spotless. Truly immaculate. Super clean, and the entire property smells amazing. I’m an Explorist, and we were upgraded to a junior suite for our six-night stay. The room was generously sized and a corner unit, with windows on multiple sides, which made it feel especially bright and open. The bathroom was beautiful, and the shower had excellent water pressure. My only real qualm: the bathroom door was a pocket door. This seems to be a trend with newer hotels, and I truly don’t understand it. I like my bathroom doors to fully close. Nearly every hotel I’ve stayed at in the last seven-ish years has one of these, and I’m not a fan—but rant over. A few very minor notes: the fridge didn’t keep things particularly cold, and while there was a Nespresso machine (which we appreciated), I would’ve loved a bit more closet or drawer space. Very nitpicky complaints. The rooftop bar is fun and well-designed, with an indoor section that’s great when the weather is cold. The location is fantastic. Navy Yard is a cool area with tons of places to eat, and the hotel is a quick walk to the Green Line Metro. We took the train everywhere. We also had a car and chose to skip valet parking—surprisingly, we were able to find street parking every night, some of it even free. One last small thing: the coffee at the hotel restaurant, Surveyor, wasn’t great. I’d recommend hitting a local coffee shop instead. Also, not really the hotel’s fault (likely a Hyatt system issue), but it was mildly annoying that we had to get new keys each time we switched between paid nights and reward nights—we had a mix, so this meant redoing keys three times during our stay. All in all, these are extremely minor complaints. We had a wonderful time. The hotel is beautiful, comfortable, and thoughtfully run, and we can’t wait to stay here again.