CONS: Let me commence with: This is NOT a five star hotel. I have stayed in a few “autographs..” and by far this was the closest to a RedRoofInn. If you want an exquisite Autograph hotel, their Miami location, lavish and luxurious. This hotel is very dank and dark. I called down for breakfast to in room dining. Small coffee, cream and sugar •We don’t have cream only milk. 2 Soda Waters please •We don’t have this soda water, only sprite and Pepsi. Smoked salmon •We are out of salmon. (Like the breakfast salmon and bagel, you’re out of..) yes we were just told. I ordered DoorDash. They (a 5star hotel) do not bring to your room. No problem. I walked straight down to the lobby in my robe and thanked them for keeping it there for me. They pitch, I hit. It is 0830 in the morning. This is clearly NOT associated with the same caliber of customer service one receives when staying at the Ritz Carlton. Severely unimpressed. Added: You might want to review your hiring practices. After reading other reviews, it would seem some Opus employees do not share the companies vision of excellent customer service and instead are sabotaging their employer by any means necessary. You are in the hospitality industry. That means far more than providing a bed and a roof. Employees in the hospitality industry should keep one thing front and center: guests are not here for their comfort. The establishment as a whole is here for guests comfort. I thought they didn’t have maid service until I realized the “privacy” button on the wall had been pressed. (Not by me, I didn’t even know it was there.) So are you leaving rooms and guests unchecked out of sheer laziness? Please do not patronize further with one of your scripted rebuttals, Ms. Andrew’s. Read the issues. Fix the issues. That is all. PROS: Javi in Valet, spectacular. Annie and Linda in the Spa, phenomenal.

We reserved a special weekend in White Plains. The room was confirmed as wheelchair accessible, and for about $600 it should have every possible amenity. At check in, we were told that the inaccessible shower was an exemption for hotel. This hotel was not required to make this accommodation. This "collection" is pure garbage. Don't visit. Don't use it.

I am currently here with my family celebrating my sons birthday and Vanessa was absolutely amazing. We stayed over 2 nights under 2 different reservations and initially were told the 2nd night would be in an upgraded room, we arrived a little early for the 2nd night but Vanessa was quick at giving us alternatives and ensuring she took take of us for the inconvenience. The rooms are extremely well kept and beds are really comfortable. Would stay here again in a heartbeat

I had a great experience and service. When i arrived with the family Venessa was at the front desk with a great smile and her attitude was amazing helping us with all our needs. She made sure we were having a great experience at the hotel. I really recommend the hotel

Came up here for a girls trip to get out of the city for a night. Enjoyed the gym, spa and restaurants (Red Horse) and never had to leave the hotel. My only wish is that they had a coffee place on site. You have to go across the street for a Starbucks.