The area is absolutely stunning and the hotel is gorgeous - but what really sets HH apart from anywhere else I’ve been is the staff. Sarah (manager) and the staff went above and beyond to accommodate our vacation. The entire staff is so thoughtful. Sarah personally checked in and made sure we had everything we needed.

Amazing view! This hotel has the most perfect view of the bay from up on the cliffs. Sunsets are phenomenal. Clean, modern rooms with comfortable beds. Definitely the place to stay when you’re around Mendocino. Thank you Duck for the wonderful service (yes, the concierge is named Duck). He even gave our son a cute stuffed dog as a welcome present!

This review is not about a stay but about the exceptional service I received from Max while planning to surprise friends of mine. I knew my friend was planning to propose to his girlfriend en route to Heritage House so I called the front desk of the hotel and asked for help getting a bottle of champagne and a note delivered to their room. Max walked me through the process and even suggested I wait till the day-of to make sure my request was fulfilled. I called a few hours ahead and was fortunate enough to be connected to Max who remembered our conversation from earlier in the week. Not only did Max execute my vision perfectly, he went above and beyond in making sure I was satisfied with the plans. Thank you so much, Max!

Service and quality sacrificed. We have stayed here , brought couples with us to stay and have found it to be one of the most enjoyable places on earth, including a beautiful sit down breakfast facing the ocean more often than not being served by Christine. No more . She’s gone as is the service. You serve yourself for $25 a head via a micro “buffet” hosted by a nice young man who says “ room number -$25 no exceptions “. It’s the little things.

After coming here for years, I brought my sister and her husband with me and she said, “Now I know why you love this place so much”. They were thrilled with Heritage House. I loved the renovations/upgrades to the rooms as well. Fabulous choices in new decor - comfy sofa and beds, and of course impeccable views. And Sarah Custer and Max Leal greeted me with the warmth and joy of seeing a favorite visiting family member. They always welcome me back with such kindness. I’m currently working on dates for a return visit in Feb or March. I 💜 Heritage House.