Hyatt Zilara Cap Cana

Exceeded expectations - well worth every penny. We will be back for sure. The staff goes above and beyond at this resort and truly made this a memorable experience. The beach was spectacular, and the staff was always willing to setup our chairs and umbrellas each morning. Can't wait to return.

Other than the service to our rooms, the overall experience was very good. Unfortunately, what we experienced with the cleaning of our room and the turn down service makes the overall experience disappointing. Food was good for the most part

The friendly staff was the best part of our stay! There are multiple staff we would like to recognize for their outstanding service. Manuel, George, Francisco at the Reef swim up bar. They make amazing drinks, alway have a smile and they will remember your drink. They were truly amazing!!! At the waterpark I lost my prescription glasses and Andres let us borrow his goggles to look for them, and Adrian lifeguard rescued my glasses, I still can't believe he found them in the lazy river! Adriana at waterpark waiver desk always greeted us with a smile and she was a joy! Eduardo and Juan bartender's at the sports bar were amazing and so much fun! They were always friendly even when it was very crowded and made amazing drinks! Manuel activity Director is the best activity director and full of energy!!! He did an amazing job all week keeping us entertained and full of joy. Dioceses who helped in crafts was always very friendly and ready to assist us! Carlos one of our waiters was truly exceptional and by far our favorite waiter! Dianna Aria Concierge helped to make it a very special week for my daughters graduation by arranging special surprises in our room and even gave us complimentary meal at the Blind Butcher. She was so sweet making it such a memorable experience. We had a fantastic time, but everyone who I have mentioned is what made it a five star experience!!! Thank you to everyone I have mentioned, and I am sure there were some I am forgetting! From Melanie and Courtney (the white mom with the little Guatemalan princess;. )

Genuinely the best hotel I've ever stayed in. The pool is 70m across, a perfect temperature, and with a swim up bar with a fantastic array of drinks. The pool side attendants couldn't have done more to look after us with a constant supply of drinks brought to our seats, setting out towels and umbrellas, and giving a friendly welcome each day. Dionica looked after us each day and was the very model of hospitality and friendliness. The beach is immaculate and there are a wide array of activities from beach volleyball and cornhole through to kayaking and taking out a small catamaran. The food options were exceptional with Brando's being the clear highlight and a big shout out to Raimy who made our meal there such fun. The reception staff were always on hand to answer questions with Miguel particularly standing out for going above and beyond. And the ents team were inexhaustible and such fun. Manuel never stopped smiling and had exactly the right balance between encouraging people to get involved but allowing people to opt out. Finally, the waterpark - which was awesome. We were four adults but we had a complete ball going down the sides and cruising round the lazy river. Overall a truly remarkable stay. Such beautiful surroundings and such warm and caring hospitality. I really hope we'll be back.

Our family went on vacation with our 19 and 21 yr old kids. We had an amazing time. Lots of food, drinks, relaxation and plenty of entertainment!! Manuel had my kids from day 1 of the trip. He was amazing, so welcoming and entertaining!! Can’t wait to return!!