Austin Proper Hotel

I haven’t had the pleasure of staying at the hotel yet, but I was there to park my car with the valet before attending a rehearsal center across the street. The valley staff could not have been more accommodating! They were kind and helped me with my car to/from seamlessly—and very fast! Special shout out to the team that helped me: Jasper, Maddy, Lena, Kendra and Kenya. 10/10 on all accounts— friendly, helpful, fast. I will be back!

I have nothing bad to say about the quality of the property property and the individual staff. But I want to send a sincere warning to anyone considering working with Group Sales at the Austin Proper. I was tasked with hosting 20 business partners in Austin for a one-night event in January 2025. I traveled to Austin six weeks out for a site visit, met with Ray in Group Sales, came up with a reasonable rate, and then signed a contract for 20 rooms for our event as well as a catered breakfast in a meeting space. Our guests were to book and pay for their own rooms, at our negotiated group rate. Three weeks prior to the event an unforeseen, unrelated, and unavoidable event forced our company to cancel. I hoped the Austin Proper would be reasonable over how to handle the cancellation. I suggested multiple times “just charge us 50% and then take the rooms back and resell them”. The Austin Proper was unwilling to do that. They continually pointed to the fine print of a very one-sided contract they had us sign, “customer pays 100% if cancelling within 30 days.” Despite my calm but firm protests, they offered no reasonable alternative options. The Austin Proper made my company to pay 100% of the full charges for the room, and 100% of the catering charges for the breakfast, the full cost was $15,000. We weren’t even supposed to be covering the room fees for the original event, our guests were to pay for themselves. By cancelling 21 days out our company was forced to pay a massive bill, which devastated our 2025 budget in just the first month of the year. I understand that it is my fault that I signed the contract with Group Sales. But the Austin Proper pointing to the fine print of a contract they wrote, and then “sticking it” to their customers who were simply were trying to do business with them, is unethical and won’t yield long term success. We would have been much better off asking our guests to book their rooms directly with the Austin Proper, instead of working Group Sales. Then if my guests cancelled three weeks out, they would have owed nothing. We tried to salvage at least some value out of this unfortunate scenario, but the Austin Proper made it difficult to even do that. After cancelling, they were going to add our room block back to their availability and even though we were paying full price. To keep the Austin Proper from “double dipping” by selling their product twice, we had to send employees there to stay in the rooms for no reason. We were forced to then send those employees to three-thousand-dollar breakfast that we had to pay for even though we did not need it. Not surprisingly we struggled to find takers to fill the rooms on a Wednesday night in January. When we did not have a full 20-person submitted to the Proper a week out, they tried a second time to take the rooms back from us so they could resell them while still charging us full price for all of them. Our negotiated room rate was $410. We ultimately filled all 20 rooms, but it was a struggle on top of an already unpleasant scenario. To make matters worse the Austin Proper had such limited availability the night of our stay that they were selling the final remaining rooms (not from our block) for over $900 per night. If they had simply just charged us a 50% deposit fee and then resold the rooms for full price in the three weeks before the event, they would have made substantially more money, while also allowing my company a reasonable outcome. But the Austin Proper would not do that. As a result, I must share my honest feedback in this review and warn you as well as any of my peers in my industry, to never work with this hotel brand. Hopefully, I can keep someone from making the same mistake I made when I tried to work with the Austin Proper on an event. Sincerely, Spencer

I love The Proper! Everytime I stay here it is always comfortable and clean! The restaurants are great and happy hour is a vibe The valet team are the absolute best!! Always very friendly and helpful when you arrive and leave. Grant specifically goes above and beyond!

Enjoyed a wonderful stay at Austin Proper. Valet was always quick and very helpful…. Loved Goldie’s for a cup of coffee in the morning when we didn’t have time for a full breakfast….Bed and pillows were super comfy. The Quill room was our favorite and the staff there were awesome (Thank you Dodd and Emily!). They led us to the perfect table to enjoy a visit with our friends and family. Really- a nice visit in every way! Thank you!

There is no hotel in Austin today that compares. One of the best hotel gyms I’ve ever seen. Some of the best restaurants in Austin. Each room transports you to a different city/part of the world. Over the top service. From Valet, to the GM. Anis and Giulio in particular stood out to me in a big way. They make you feel like family. But entire staff it top notch.