Fairmont Austin

All of the staff has been just amazing!! Friendly, helpful, kind! Samira took care of our staff and speakers and was full of smiles every day! From sales, events, banquets! Amazing! Food was tasty. Nicely presented and plentiful! Many thanks to Kelli, Lexi, John, Valerie and their wonderful teams!

This was, without question, the worst guest experience I’ve ever had at any hotel. Despite repeated attempts to resolve a serious billing issue, I was completely ignored by Fairmont staff—specifically Cooper Isaacs at reception, who not only failed to reply to any of my follow-up emails but dismissed me in person, even as I stood there with my two-year-old daughter. I was overcharged $500 for parking I clearly did not use, despite having paid in advance for only the days I needed. The lack of accountability, professionalism, and basic human decency is staggering. This level of negligence and disregard for guests is unacceptable at any tier of hospitality—let alone from a brand that claims to be luxury. I will never stay at a Fairmont again and would strongly advise others to avoid it at all costs.

The food was excellent and our server Taylor was great. My wife lost her shampoo and facial items. Erika from the staff went to the spa and got her a bag full of all the supplies she needed. That that is big 5 star hotel. Always start at the bar and this one was well worth it.

Booked a room for a 2 night stay for a wedding in Austin. There was a Courtesy wedding Block arranged for the event. I booked the room and specifically did not select what appeared to be an optional "Urban Experience" which was a $35 fee per day. On check-out I reviewed the bill and was surprised that the "Urban Experience" fee was added to my bill. I complained to the desk clerk but received no satisfaction as he stated that the Wedding Block included this B.S. fee. I stated that I specifically did not select this option when booking the room. As we had to leave to catch our flight I could not pursue the argument. A couple of days later I was contacted by Dennis who basically stated that everyone who booked in the wedding block were charged the fee and there was nothing he could do about it. I stated that in my opinion this was a scam fee and should be refunded as I did not select it nor used it. Concerning the hotel room there were a number of issues: 1. The design of the bathroom sink is poor for anyone who is not tall. The sink basin is about 10" from the edge of the sink. For a short person it is very difficult to lean over to not make a mess in the bathroom. 2. The shower head is a very substandard. Something that I would expect at a budget motel, not at an expensive "high" class hotel. The pressure was non-existent and the head position was not adjustable. 3. There was no top sheet in the bed. There was a sheet covering the mattress and a comforter enclosed in a duvet. There was no top sheet. Does the hotel remove and wash the duvet cover when they change the bedding? 4. The magnifying mirror was too high for a short person and not easily adjustable. All in all the hotel did not meet expectations and the scam Urban Experience fee is a ripoff.

I stayed at the Fairmont for business purposes for five nights last week and I don't have enough good things to say about the hotel! The room and view were spectacular, the staff was more than friendly, and the accommodations were top notch. The room service was prompt and fresh, as well as the daily breakfast and lunch provided to us for the conference. I also ate at Fulton restaurant and had the BEST calamari I've ever tasted! Overall, I would definitely stay at the Fairmont the next time I'm back in Austin.