Shangri-La The Marina, Cairns

ホテルは経年劣化を感じますし、他のシャングリラより落ち着いたカジュアルな感じです。場所は最高です。街中にもアクセスよく、ハーバーは目の前なので、グレートバリアリーフでのダイビング、シュノーケル、釣り、クルージングをたくさんしたい方には最高のロケーションです。部屋はシンプルで過ごしやすいです。ツインルームを利用しましたが、バルコニーからハーバーがみえて、気持ちが良かったです。ベッドも寝心地良かったです。バスルーム、トイレは普通。アメニティは最小限。シャンプー、リンス、ボディシャンプー、ボディクリームは備え付けのみ。歯ブラシは外国仕様でとても日本人には合いません！必ず歯ブラシは持ってきた方がいいです。ドライヤーあります。室内スリッパもないので持ってくると良いかなと思います。水はフリー。インスタントのコーヒーやティーもフリーです。小さな冷蔵庫はあります。コンセプトは日本のをつかうには変換器具必要ですが、USBが４箇所あります。プールはありますがこじんまりしています。

3rd stay here, fantastic hotel. Kanokkun at the pool side bar makes the best pina coladas in Queensland 😘 Friendly staff with a smile, nice quiet relaxed atmosphere. Everything close by to hotel including day trips and reef experiences 👍🏼👍🏼

The most insulting and hurting situation with Mr.Rowan. Details as below .. 1) We checked in today at Shangrila Cairns. Horizon club suite 13. 2) The room was extremely dusty. Had to waste lot of our time to get a cleaner to clean the room. As we were tired from travel, went to sleep. 3) In the evening - My son had itching on his feet and hands, due to the dust mites. After lot of difficulty, had a laundry person to help change the linen who wasn’t sure if its duty to help us. He was contacting reception for help. 4) The lunch tray was removed but the table wasn’t cleaned. There was a fruit platter on the table, suddenly a lizard popped out of it. I had to call reception again for help as this scared the hell out of us . 5) Mr. Rowan on walkie talkie with the cleaner , was shouting saying “why is she calling”. This he repeated multiple times ! . 6) I was really hurt , and called the reception again , on how he can repeatedly say that instead of being sorry for the situation. He argued with me saying why I called the reception ! I said I had to call to raise a complaint ! He says the cleaner will deal with the situation and I shouldn’t call the reception !! Is this a 5 star hotel hospitality level ???????? Is this the cleanliness level of a 5 star hotel ????

マリーナの近くで立地もよく快適なステイができました。特に朝食の種類が豊富で、とても美味しかったです。 また、チェックイン当日は早朝の便でしたが、チェックインまで休憩スペースを使わせていただくことができ、家族みんなでソファーで仮眠がとれて大変助かりました。 ホスピタリティーのあるとても良いホテルだと思います。

Shangri-La The marina was amazing. Nice and clean and rooms are nice and spacious with attached balcony. They also have swimming pool and gym facilities and some shops and restaurants in the hotel. You get complementary water bottles tea and coffee. Lovely spot right near the port to go to green island and other attractions the night market is just a few minutes walk away!