Shangri-La The Marina, Cairns

3rd stay here, fantastic hotel. Kanokkun at the pool side bar makes the best pina coladas in Queensland 😘 Friendly staff with a smile, nice quiet relaxed atmosphere. Everything close by to hotel including day trips and reef experiences 👍🏼👍🏼

The most insulting and hurting situation with Mr.Rowan. Details as below .. 1) We checked in today at Shangrila Cairns. Horizon club suite 13. 2) The room was extremely dusty. Had to waste lot of our time to get a cleaner to clean the room. As we were tired from travel, went to sleep. 3) In the evening - My son had itching on his feet and hands, due to the dust mites. After lot of difficulty, had a laundry person to help change the linen who wasn’t sure if its duty to help us. He was contacting reception for help. 4) The lunch tray was removed but the table wasn’t cleaned. There was a fruit platter on the table, suddenly a lizard popped out of it. I had to call reception again for help as this scared the hell out of us . 5) Mr. Rowan on walkie talkie with the cleaner , was shouting saying “why is she calling”. This he repeated multiple times ! . 6) I was really hurt , and called the reception again , on how he can repeatedly say that instead of being sorry for the situation. He argued with me saying why I called the reception ! I said I had to call to raise a complaint ! He says the cleaner will deal with the situation and I shouldn’t call the reception !! Is this a 5 star hotel hospitality level ???????? Is this the cleanliness level of a 5 star hotel ????

マリーナの近くで立地もよく快適なステイができました。特に朝食の種類が豊富で、とても美味しかったです。 また、チェックイン当日は早朝の便でしたが、チェックインまで休憩スペースを使わせていただくことができ、家族みんなでソファーで仮眠がとれて大変助かりました。 ホスピタリティーのあるとても良いホテルだと思います。

Shangri-La The marina was amazing. Nice and clean and rooms are nice and spacious with attached balcony. They also have swimming pool and gym facilities and some shops and restaurants in the hotel. You get complementary water bottles tea and coffee. Lovely spot right near the port to go to green island and other attractions the night market is just a few minutes walk away!

A pior experiência que já tive em um hotel. O lugar está literalmente caindo aos pedaços. Tudo está em estado de abandono: paredes descascando, banheiros imundos, móveis velhos e quebrados. O atendimento é vergonhoso. Os funcionários parecem despreparados e completamente desinteressados. O gerente da recepção, além de grosseiro, mentiu descaradamente dizendo que não havia vagas, quando na verdade havia sim — conseguimos reservar por outro site na mesma hora. É uma armadilha para viajantes desavisados. Um hotel decadente, sujo, mal administrado e desonesto. Minha recomendação? Fuja desse lugar. Escolher esse hotel é jogar dinheiro no lixo e correr o risco de estragar completamente sua viagem. This was the worst hotel experience I’ve ever had. The place is literally falling apart. Everything is neglected — peeling walls, filthy bathrooms, old and broken furniture. The service is a disgrace. The staff is unprofessional and couldn’t care less. The front desk manager was not only rude but blatantly lied to us, claiming the hotel was full — even though we booked a room minutes later through another website. This place is a trap for unsuspecting travelers. A filthy, run-down, dishonest dump. My advice? Stay far away from this place. Booking this hotel is throwing your money away — and possibly ruining your entire trip.