The Charleston Place

absolutely incredible customer service. everything was so clean and the housekeeping staff kept my room neat and tidy. Room was beautifully furnished with antiques. Beds were comfortable. Food was amazing. I can't say enough good things.

The hotel is absolutely beautiful! The room was clean and lovely. The lobby is welcoming and a fun place to sit and enjoy the environment. Diane gave us excellent customer service! She is always gracious and kind. The food is delicious in the restaurants as well.

Multiple service failures as noted below. I sent an email to the General Manager and Front Desk Manager and neither bothered to respond. --Reserved room was not available and we were told we could get a king bed if we paid $125 more per night. --The hotel was not going to honor our rewards program until I showed them an email that said we were entitled to a free upgrade. --Our room on the Club level did not have housekeeping service. I had to call down twice to get the room serviced. --The Thoroughbred bar was closed at 10 pm due to "emergency water service." The hotel knew about the shutoff two days earlier but did not inform the guests. --The internet was spotty and slow. Glad we didn't have to pay for it, because I was able to show it was free with our rewards program. --When we went to checkout, I called the Guest Service line to get a bellman. It rang ten times and no one picked up. --I asked for the GM's email address to let her know about the issues and was told I had to send an email to the Front Desk Manager, Evan Esparza, and "he would forward it to her." I got the GM's executive assistant's email, Chelsea Powell. I sent an email to both on the Monday immediately after my stay and they had still not responded by Friday. It's very disappointing that a hotel that highlights it guest service has all these service failures and doesn't even respond to guest concerns.

A beautiful venue managed by an excellent staff with superior rooms, cleanliness, food, presentation, and event execution. Would go there again 1000 times over for future personal or business stays. I hope we have the opportunity to return one day soon.

Excellent hotel with great staff. Highly recommended! The hotel is very clean, well presented, ample space for conference rooms, and the staff always greets you with a smile. I would definitely return to this location given the opportunity.