Eurostars Magnificent Mile

Waited 35 mintutes for the valet guy to show up and get my keys and take my car. Arrived at 8:40pm and he didn't show until 9:15pm. Went to reception 3 times for them to call him. After a long day of work i want to come back and relax instead i'm standing on the street corner like a hobo.

The industrial-chic design with cozy wooden accents created a unique and welcoming atmosphere. Located in the vibrant River North neighborhood, we loved being steps away from shops, bars, and restaurants. The wellness area was a perfect escape, offering relaxing treatments and a sauna. A solid 4/5 for a stylish and convenient couples’ getaway!

Very disappointing experience. This hotel is definitely not 4 star hotel standard. For 2 nights of our stay we had no WiFi which really was an inconvenience. Understandable the power cut was out of the hotels control but the employees were not facilitating or accomodating in anyway. Asked for a refund early the next morning so we could move to another hotel for our second night but was refused. No TV, phone and WiFi. We were international guests and required WiFi to not only do work on our laptop but also for use to contact family and to get around etc while on this trip. We had to use Starbucks WiFi for the 2 days. Bank card had been blocked and we had asked to use the hotels phone but was told the phones were also down. The hotel offered no assistance and we had to go to an Irish bar to use a phone. Just felt really not accomodating. The room itself was small and dark - cheap furniture, small balcony door that didn't open offered the only light, shower head needs cleaning, bed sunken in the middle which was very uncomfortable. Gym also very small and outdated. Air conditioning system was way too loud and would turn on and off every few minutes. The shower area was also very strange - a glass window separated the shower from the bed which required you to pull a curtain on the bedroom side for privacy. Access to the hotel was also not professional felt like you had to walk through a restaurant every time to get to the lobby. The staff were not professional and welcoming overall which was very disappointing as we had stayed in 2 previous hotels on our trip and they were fantastic. This hotel is not worth the price and is certainly way below standard.

do not ever go here with family or children as marijuana, alcohol, partying, and a lack of customer safety are the hallmarks of this hotel. the valets are super unreliable and the staff are not only rude but willing to lie and steal your money and not tell you.

L'hotel si trova nella zona nord di state street (una via lunga diversi chilometri che collega il nord della città di lincoln park con il sud di china town). La posizione dell'hotel è strategica per vedere la città comodamente a piedi (in 25 minuti di passeggiata verso sud si arriva al millenniumpark e al the bean mentre con la medesima passeggiata a nord si arriva all'inizio di lincoln park e alla spiaggia di north avenue. La nostra camera al 18 piano godeva di una vista stupenda sulla città (camera con due file di vetrate ad angolo). È dotato di 3 ascensori che permettono di raggiungere facilmente la lobby e dove viene servita la colazione. Camera molto spaziosa dotata di tutto (mini frigo e grande tv lcd), doccia a vetro che da sulla camera da letto. Ottima pulizia giornaliera. La colazione, che nel nostro caso era compresa nella camera, viene servita al ristorante/bar al piano terra: si poteva scegliere un piatto tra quelli presenti Nel menù: sia dolci che salati, sia carne che pesce (salmone) e anche opzioni vegetariane. In più un bicchiere di succo d'arancia e caffè americano. I piatti salati sono molto abbondanti e permettono di arrivare a pranzo senza problemi. All'arrivo chiedono una carta di credito dove "bloccare" 90 dollari a garanzia. Servizio reception h24 molto apprezzato e molto gentile. Se dovessi tornare a chicago penso starei ancora qui!