Fairmont Dallas

We spent fantastic four nights at the Fairmont, Dallas, we had three rooms across seven people, we brought our five kids, and we enjoyed the facility and rooms plus the pool very much, nice atmosphere overall. The highlight of the facility is a great team, mastered by the fantastic senior concierge Philip who brings light and amazing positive energy into the lobby with the most amazing hospitality DNA you can find. He brought smiles into our faces and had such a great touch with the kids, the small and the bigger ones and we had such a fun time with him. We will definitely hope to come back, go there and see yourself.

Cons Our room was a bit outdated. Services in the pool area didn't exist. Used towels everywhere. No clean towels even 30 minutes after we called the front desk. Had to walk back to our room soaking wet. Pros Philip at the conceriage desk made our 3 year old toddler so happy that every morning he asked to go see him first thing in the morning. Staff in the onsite restaurant were so friendly and caring as well. They went above and beyond to make sure our stay was enjoyable and memorable. Now we are back home, our 3 year old toddler doesn't talk about the aquarium or the trolley or the nice park, he talks about the funny guy Philip and asks for a fruit bowl with melons and berries for breakfast because that's what they made him every morning while we stayed at Fairmont.

The Dallas Fairmont is like a second home! The service is fantastic! The room is spacious with comfy bed and pillows. If they are not - just ask and they will get you a pillow that works for you! The walk around the Terrace is gorgeous!! Then there is my favorite Rock Star - Mr Philip Powell, Chief Concierge!! A Must Stay when in Dallas!!!

Beautiful view of Dallas and everyone is courteous at the hotel! Customer service has been top notch! Super big room, very comfortable!! I’m definitely coming back for my next stay in Dallas! Definitely worth the price for the amazing experience!

After a weekend of unexpected travel hiccups, The Fairmont Dallas turned what could have been a frustrating holiday into an unforgettable experience. Over Easter weekend, I had two separate hotel bookings fall through due to serious AC issues — and in the middle of a particularly humid Dallas stretch, that’s a dealbreaker. What struck me most was how, despite Dallas hotels often sharing similar price points, the experiences they deliver are worlds apart. At one property, the staff fit the viral stereotype of “the employee who couldn’t care less if you lived or died” — indifferent, inattentive, and uninspired. But then I arrived at The Fairmont Dallas, and it was like stepping into a completely different world. The level of service here was, without exaggeration, unparalleled. I’ve stayed at respected, high-end hotels across the country, and yet the Fairmont’s staff raised the bar in ways I didn’t know were possible. Every interaction — from the valet and concierge to the front desk, the voice on the other end of the phone, and the team delivering breakfast — was defined by professionalism, genuine warmth, and an obvious mastery of hospitality. The Fairmont made it clear from the start that their goal wasn’t just to give you a place to stay — they aim to be the only hotel you think of when you travel.