Rosewood Mansion on Turtle Creek

This hotel was very disappointing. We have been guests at many Rosewood properties and been very happy and impressed with our stays. We assumed this one would measure up to the other Rosewood Hotels, but it's hard to believe this is owned by the same group. We arrived to our room which appeared dated and smelled of smoke. We were moved to another room which was basically the same, except smelled of must/mold with a hint of old stale smoke. Areas of carpet were stained, the bed sheets were piling. We were shown another room, but it was the same. The hallway leading to the fitness center consisted of a thoroughly stained carpet that was actually really gross. So hard to understand why they don't replace it. Wallpaper is peeling in the hallway with a stained dilapidated screen/partition to try to hide it. Service was just okay. Housekeeping was very late afternoon, Manager tried to be helpful about the too, but really had no tools to work with as all the rooms are the same. Restaurant food was good, but atmosphere also tired. Generally speaking this hotel is stale and made for a stay where instead of enjoying time in the room, we endured time in the room. The worst part of it all, was Dallas was sold out of all other luxury hotel rooms during this time, so we could not move. The mansion is a beautiful building with massive potential. I can only assume there is a big refresh planned to keep up with Rosewood standards. But until then, the room rates are not worth it whatsoever. *A side note: Our flight home was cancelled so we chose to stay at the Ritz-Carleton Las Colinas, and it was lovely. Topnotch service, refreshed rooms, spa, multiple dining options. Would recommend.

My wife and I were in Dallas for just one night and decided to splurge on The Mansion. I had heard good things and the experience exceeded my expectations. Everyone we encountered was professional and friendly. The best thing was that as part of the American Express Fine Hotels and Resorts program they gave us a free upgrade to the Penthouse Suite. I’ve stayed in a lot of hotels and this one was, by far the nicest. The room was decorated and lighted very tastefully and warmly. I think the sheer size of the suite was as large as the small starter home we had when we married over 40 years ago. At dinner we asked about the history of the mansion and one of the staff showed us around and told us what each room had originally been used for and how many of the decorations had been brought over from Europe and installed by craftsmen. Our stay was very enjoyable. I know we won’t always get the Penthouse Suite but I’m sure we would also enjoy the other rooms just as much. I look forward to returning.

Hard to review this hotel as it seems to be such an iconic hotel for the area. What's not to like... The rooms are fabulous. Huge. Very well appointed. The staff is world class from the front desk to the room service team to the restaurant staff. Housekeeping team is top-notch. The bar and restaurant on-site are what you'd expect. Gracious. Welcoming. Professional. There's champagne and caviar to order. On the other hand, I love their tortilla soup as well. There's a cat with a heated cat-house out front.

One of my favorite hotels in Dallas. The rooms are lovely and spacious and are decorated with backlit shelves and books. The mansion is the picture of southern hospitality - the staff is friendly and accommodating, making every interaction an absolute pleasure.

Great room, excellent service from the staff and wonderful amenities. This hotel is where I would stay in when I travel to Dallas next! The restaurant has a pricey set menu course for dinner, so you would need to order in, in case you want to eat something light, but other than that, you can't find any fault with this place.