Alhambra Palace Hotel

J’aurais adoré donner une note de 5 sur 5 et plein de choses dans cet hôtel méritent cette note. Le bâtiment est magnifique, les chambres sont spacieuses, confortables et bien équipées et la vue sur Grenade est à couper le souffle. Le buffet du petit déjeuner est splendide et délicieux. Mais il y a eu un gros bémol dans notre séjour qui me laisse un goût amer. Hier midi, mon épouse a commandé un tartare de thon qui n’était pas très frais. Elle a commis l’erreur de le manger quand même presque entièrement en laissant seulement quelques morceaux qui ne sentaient vraiment pas bon. On a signalé le fait à la serveuse qui est restée de marbre et le poisson a été maintenu sur la note. Le soir, ma femme était vraiment malade et incapable de venir dîner. Une réceptionniste s’est excusée et a prévenu le maître d’hôtel qui lui non plus n’a pas dit un mot et s’est contenté de me guider jusqu’à ma table. Nous sommes partis ce matin sans aucun geste de l’hôtel et c’est dommage que ça se passe comme ça dans un hôtel cinq étoiles par ailleurs digne d’éloges pour tout le reste.

Fuimos al restaurante a cenar , tanto la comida como el servicio ,estuvieron espectacular. Pedimos de entrada sopa y paté ,riquísimos, y de primero mi favorito ha sido el pato ,no recuerdo bien el nombre pero venía con una salsa deliciosa, me tuve que pedir otro 🤭

Hemos cenado ayer y mi experiencia fatal. Pedimos una ración de Jamón ibérico 5 jotas de 38 euros y nos han traído jamón empaquetado, textura horrible y sabor. Pedimos lechazo y parecía congelado y frío. La doy un Cero a la comida de este hotel. Deberían de dar comida Española y fresca. La atención excelente.

Our experience was all good. A courteous and efficient check in. The most beautiful opulent decor throughout the hotel. The terrace cafe with its stunning views of the city and snow capped mountains lived up to expectations. Yes it is quite expensive, but well worth the treat in our opinion. We found the breakfast buffet to be good, with a varied selection and attentive staff. Location could not be better for visiting the Alhambra. The Gate of Justice entrance is only a 4 minute woodland stroll away. Tip: if possible book your official tickets well in advance online for an easy and stress free visit. The Carmen de los Martires is even closer to the hotel. A peaceful and relaxing garden. Free entry (check opening times). Easy downhill walk into the town. There are always buses and taxis available just outside hotel if you prefer. Overall a special and memorable 2 night stay.

There must be two different Alhambra Palace Hotels. The reviews are either 5 star or 2-3 stars. Before writing this, I objectively reviewed many of the other reviews. The common thread is that the majority the 2-3 ratings were answered by management saying they strive to be better and sorry but please come again. However, the hotel has had a year to improve, but comments now are the same as last year. Efficient staff at check in and we knew what we signed up for: a 5 star hotel in a premium location at the base of La Alhambra; therefore expect to pay a premium. Our room was an updated room overlooking the back of hotel and based on reviews of the view rooms, glad we never stayed there. Our room was adequate but not 5 star. A half-pencil for making notes ? Indeed! This Hotel is drinking their own Kool-aid as to a 5 star status in today's world. 2 comments as to food and drink. The pricing of the bottle of Cava that we had arranged to be in the room at check-in. It was not here but arrived after; fair enough and not really a problem- 3rd world as one guest said. However to be charged 29 euro for an <8 euro bottle of everyday pedestrian Cava is simply gouging. If you are a 5 star establishment then show it. Secondly, as many others have stated, the buffet breakfast was poor, and a 1 star attempt in my humble view. Cold to warm eggs, Luke warm everything, standard hotel food quality- and as buffet there really was no service attached to the meal. Not memorable. Not fitting for a 5 star establishment. I'd suggest senior staff visit other 5 star hotels and see how they compare. In keeping with the theme of value, we did have the Concierge staff arrange a ticket into La Alhambra at late notice. and thankful for that as we won't be back. As all entry tickets were sold out, they still somehow managed to get 2 tickets, but with a tour guide. The 2 person price was quoted as 381 euro (weekend rate)- but this was stated in Hotel lobby book with a range of ~30-170 euro per person. However as tour was rescheduled to Monday the rates were stated (In lobby book to be significantly less). Inquiring as to the current price on Monday, the Hotel maintained that was the price. 381e- no discussion. (that's for a 1.5 hr tour equals to 254 e per hour for guide including standard entry ticket). In line with charge for Cava and the expensive Alhambra ticket, it appears that Hotel knows that have captive market of once in a lifetime clients so prepare to be charged accordingly. I cannot think why one would recommend this establishment to fellow travellers. We have spent a month travelling throughout Andalusia and this event at your hotel represents quite simply the worst value for service.... and the worst slight will be the expected comments, again, that "we strive to improve our service and value to ur clients and please come again". Respectfully submitted. EAG