Fairmont Hotel Vier Jahreszeiten

This hotel offers a comfortable and traditional ambiance in an excellent location. The lobby and rooms were impressive, but the initial greeting was disappointing. I was informed that no room was available until 3 pm, despite my Platinum All status. There was no empathy or attempt to check the availability, and I was not recognized for my status. The breakfast was pleasant, but the scrambled eggs took an unusually long time to cook, and we had to follow up a couple of times to get them. Overall, it’s a nice place to stay, but the service could be improved.

I am often a guest of the hotel, either for dinner at Grill, Nikke Nine, and had also few overnight staying when my parents come visit and I can say always had great experience and enjoy very much everytime. Unfortunately cannot say same for the afternoon tea experience of yesterday. My friends reserve months in advance and although out general experience was nice, few remarks here: once noticing that in the table there were a no German speaker, I was very surprised the ladies assigned to assist us were not able to speak English; they forgot to serve us the black tea selection so that our tea journey was not complete; before the end of our time slot they rushed us to leave ad they needed extra time to prepare the table; they pack our remains of the food in paper boxes which we had to carry ourselves upstairs. For such establishment I would expect differrently. Hopefully next time

Obviously a great hotel with an exceptional focus on servicing the guests. Very much attention on you the guest and the hotel is beautiful and cosy. The fitness area is above par offering cold towels, bottled water and even headsets in case you forgot your own. Machines are top shelf. Why only the three stars then? I would say everything was just as expected at this level and price.

We spent 3 nights at the Fairmont for a short stay in Hamburg, combining business & pleasure. The hotel location is excellent, everything within walking distance (although the road in front is completely closed at the moment and it a construction dump). The hotel itself is very nice & retains a certain grand european hotel charm and the staff were friendly enough throughout our stay. Our room (deluxe double room courtyard) was a good size, with a walk-in closet, and with all essential amenities that are to be expected at a Four Seasons. The only downside in the room was the fact that, when the TV was on, it automatically played on speakers in the bathroom, and you were not able to turn this feature off (at least we did not figure it out), but this was not an inconvenience. The bed was large, but not the most comfortable night sleep we have had, and the duvets were quite small and in fact was separated in 2, with 1 per person. The daily complementary 2 bottles of water were appreciated. Now the bad part - we did not opt for breakfast for all our stay as we were unable to make it for all 3 mornings, but we did try it on our second morning, especially as it had been recommended to us by our local friends, both for the quality and the location (Grill & Condi restaurant). The breakfast is spread out between the Grill restaurant, which you walk through, to get to the Condi. We were quite shocked at what we found there, namely a spread of cold cuts (cheeses, hams, tomatoes, yoghurts, houmous etc) on about 10 platters in the middle of quite a cramped room, so often we were bumping shoulders with other guests, or having to time when we went up. The only warm option, is an omelette station, but when I asked for scrambled eggs with bacon and sausages, this created a stir and was far too much for the staff to handle. The bacon was doable, but asking for the sausage was a step too far, and for reasons beyond me, created panic with the inexperienced staff. I waited 20min+ and my omelette and bacon were ready and getting cold, but still the staff was inexplicably unable to procure any sausages. It was a completely bizarre experience and finally I gave up and complained to the shift-manager who informed me there had been a mix-up (!). What kind of mix-up on something so basic, is completely beyond me... The price at EUR70pp is outrageous for what is offered (warm drinks + the cold cut spread + omelette station - it was not clear if the other a la carte items were in addition to this, but we believe they are), and they did agree to comp our breakfast after the experience we had, but we probably would have simply refused to pay that much for this pitiful spread. We have had more options and warm selections probably in every other single 5* hotel we have stayed in. The cherry on the cake: I asked for a lemon tea (the waiter asked me what type I would like), and everything seemed OK, until about 25 minutes later, he brings me a teapot, with literally 2-3 lemons that had been squeezed into the boiling water. Safe to say, this was NOT what I was expecting, and after the omelette incident, this was verging on comical levels of incompetence. If he was unsure, or did not have lemon-flavoured teabags, then you would expect to be asked. Safe to say we got up and left at this stage, and went on the hunt for a proper breakfast at a local café. No choice but to give just 3 stars for our stay, considering this shocking breakfast, which was completely out of place for the hotel & location. We will return to the Fairmont, as we had an otherwise enjoyable stay, but will definitely skip the breakfast, and I advise other guests to do so too.

An amazing hotel, beautifully designed, great classical bar, lounge and a large number of restaurants. You can stay in the entire day and don't feel the need to get out of the hotel and explore the city. The rooms are at very high standards, the service is very good, and the location is central – walking distance from everything.