Four Seasons Hangzhou at West Lake

Came to Hangzhou for 4 days with family, hotel is amazing with superb quality service, great facilities, quiet private garden and excellent location. Special thanks to Lulu and Rebecca's thoughtful services that impress us and perfect our holiday. We will come and stay at your hotel when we come back to Hangzhou!!!

Perhaps my wife raised my expectations somewhat as she stayed some years back on a business trip with a friend and raved about it. The hotel certainly has a presence as we arrived and the lobby area was impressively large, overlooking a man-made pond and greenery beyond. There were preparations for a wedding dinner and the setting up untidiness over the pond took away any wow effect. The suite was generous in size but our view was obstructed...again another disappointment. I think one has to pay more for lake view :( The morning buffet was good quality though the spread was displayed along the corridor into the dining room due to space limitation. The Michelin starred Chinese restaurant was good but again not great. We considered taking the boat ride, which my wife did on her first stay but the price put me off. Having instead taken our simple public boat ride over the main lake, I figured the premium price we would have paid for the hotel boat would be for a nicer boat and enjoying a more exclusive area not opened to the public. After my underwhelming review so far, I would give top marks for the staff service and attention. The manager of the hotel main restaurant was especially helpful giving us good tips about sightseeing options near around the hotel. I would recommend checking out the hotel for the experience in Hangzhou and if you have no budget constraint, book a suite with good lake view.

We just have our first wedding anniversary in years at Four Seasons Hangzhou at Westlake. In fact, we chose the Hangzhou because of the hotel 😊 location and we did not regret our decision. Thanks to Bryan and the KL team at Four Seasons at Kuala Lumpur for his wonderful recommendation! We could not imagine a better way to celebrate and remember our wedding anniversary year. We were greeted with flowers and have a photo taken and framed on our arrival (all within first 10 mins, thanks to Amber Chen). The morning breakfast on the boat, savoring the scenic Westlake and gentle breeze, was a highlight of our trip. The photo shoot within the hotel's scenic compound yielded wonderful memories, and the photos are treasured keepsakes. The food at Jinsha was impeccable and deserved more than 1 Michelin star. But what really hit home was the exceptional service of Gianni Costa (GM) and his team (Amber, Maggie, Rebecca, Clark, Tony etc). The team's dedication to excellence and warm hospitality exceeded our expectations in every way. We were pleasantly surprised when Maggie helped to extend our check out by a couple of hours despite a busy holiday period due to our late flight out. We appreciate the commitment of the team at Westlake to provide us with a memorable experience that would stay for us for many years to come.

酒店位于西湖边上，地理位置优越，不管是去游览西湖，还是雷峰塔，或者是灵隐寺只需骑上酒店的自行车便可到达。我居住过很多地区的四季酒店，但是这家四季酒店的苏州园林景观和江南庭院的装饰让人别具一格，赏心悦目。在杭州这座繁华的都市里，仿佛让你置身于喧嚣之外，享受独有的宁静。 当天在抵达酒店办理入住以后，由于房间卫生还未完成，我们便选择在大堂外的庭院喝杯饮品，感谢Aria热情细致的服务，让我们享受此刻属于自己的时光，这样便不会在等待时间里感到枯燥。等到房间打扫完之后，回到自己房间。谢谢Oliver为我们搬运行李以及和我们讲解酒店内的各种设施，还给了我一张关于酒店周边的地图，这地图对于我来说很重要，毕竟涵盖了酒店附近周围的景点，后面日子的出行或者骑行时我一直把它揣在兜里，哈哈哈。 在房间休息了一会接近傍晚时分，肚子有点饿了，由于不知道附近有啥好吃的便打电话问起了酒店的工作人员，她给我们介绍了嘉里中心商圈和武林夜市，小吃和食肆琳琅满目以及西湖边上的音乐喷泉，并提醒我们晚上七点半开始可别错过，当时我忘记询问她的名字，是一位女生接的电话，谢谢您！ 第二天早上早餐过后，我们向酒店租借了自行车，靠着手中的地图去游览西湖旁的美景，不过早上是真的冷，到中午又热起来了。游玩了西湖周边的景点回到来已经是下午了，归还单车后便走出酒店大堂外选择在右边的卡座坐下。但这次有点美中不足，我看到一位身穿黑色外套的女工作人员来回在她的区域走了好多次，但是却没有过来询问我是否需要帮助或者点单。我看到她只服务于她所认为的客人，或许我坐在那看上去不像客人？待我离开一阵后再次回到我的座位上，第一天为我们服务的Aria从其他地方回来看到后，马上过来并拿着酒水单亲切的问我是否需要帮助，然后给我倒了一杯热水，毕竟下午气温开始下降，再次为她细致的服务点赞！ 这几天入住谢谢客房部的Lucy和Aviva，谢谢你们的房间布置和小礼物（冰箱贴，小茶叶罐），我已经把它贴在我的冰箱上了，哈哈哈 最后一天早餐过后我们就骑行出去了，谢谢Tony给了我一对手套，这样至少就没那么冷了。由于是朋友办理的退房，当时我还在外面。后来发现手表充电器落在房间里，谢谢前台的一位女生帮我找回，谢谢啦！哈哈哈。对了，感谢餐饮部的工作人员，提供了美味的食物和专业的服务。网约车到达后，还有一位协助我行李搬运的女生，谢谢您！ So happy new year everyone，wishing you all the best in the new year！

酒店环境非常好，适合带老人孩子一起玩，酒店里就是一个小型皇家园林。 客房服务人员非常贴心，给准备了冰箱贴小礼物，妈妈戴眼镜还给准备了眼睛布。 服务人员非常热情，见面都会主动问好。 下次还来