Four Seasons Hangzhou at West Lake

Came to Hangzhou for 4 days with family, hotel is amazing with superb quality service, great facilities, quiet private garden and excellent location. Special thanks to Lulu and Rebecca's thoughtful services that impress us and perfect our holiday. We will come and stay at your hotel when we come back to Hangzhou!!!

Perhaps my wife raised my expectations somewhat as she stayed some years back on a business trip with a friend and raved about it. The hotel certainly has a presence as we arrived and the lobby area was impressively large, overlooking a man-made pond and greenery beyond. There were preparations for a wedding dinner and the setting up untidiness over the pond took away any wow effect. The suite was generous in size but our view was obstructed...again another disappointment. I think one has to pay more for lake view :( The morning buffet was good quality though the spread was displayed along the corridor into the dining room due to space limitation. The Michelin starred Chinese restaurant was good but again not great. We considered taking the boat ride, which my wife did on her first stay but the price put me off. Having instead taken our simple public boat ride over the main lake, I figured the premium price we would have paid for the hotel boat would be for a nicer boat and enjoying a more exclusive area not opened to the public. After my underwhelming review so far, I would give top marks for the staff service and attention. The manager of the hotel main restaurant was especially helpful giving us good tips about sightseeing options near around the hotel. I would recommend checking out the hotel for the experience in Hangzhou and if you have no budget constraint, book a suite with good lake view.

We just have our first wedding anniversary in years at Four Seasons Hangzhou at Westlake. In fact, we chose the Hangzhou because of the hotel 😊 location and we did not regret our decision. Thanks to Bryan and the KL team at Four Seasons at Kuala Lumpur for his wonderful recommendation! We could not imagine a better way to celebrate and remember our wedding anniversary year. We were greeted with flowers and have a photo taken and framed on our arrival (all within first 10 mins, thanks to Amber Chen). The morning breakfast on the boat, savoring the scenic Westlake and gentle breeze, was a highlight of our trip. The photo shoot within the hotel's scenic compound yielded wonderful memories, and the photos are treasured keepsakes. The food at Jinsha was impeccable and deserved more than 1 Michelin star. But what really hit home was the exceptional service of Gianni Costa (GM) and his team (Amber, Maggie, Rebecca, Clark, Tony etc). The team's dedication to excellence and warm hospitality exceeded our expectations in every way. We were pleasantly surprised when Maggie helped to extend our check out by a couple of hours despite a busy holiday period due to our late flight out. We appreciate the commitment of the team at Westlake to provide us with a memorable experience that would stay for us for many years to come.

Pros: 1. Room quality. The rooms had ample space, comfortable beds and sofas, a desk, and a decent bathroom. 2. Sleep quality. There was a wide range of pillows and quilts to choose from. 3. Food. The best restaurant was a Michelin 1-star restaurant featuring classic Hangzhou food and some Italian food, too. 4. Service. The waiters and waitresses maintained a good attitude towards us. 5. Atmosphere. Oks: 1. Value.

We were thoroughly impressed by the thoughtfulness of the staff that began even before we arrived at the hotel. They were the only hotel out of the three 5 star hotels that we stayed at in China (in Xiamen, Hangzhou and Shanghai) that was able to provide us with a child seat. After the initial request, the child seat magically appeared in all subsequent tours and rides that we arranged through Four Seasons. Even though I only provided the ages of my two children at time of booking and made no specific or special requests for the rooms, when we walked into our rooms we were blown away by the consideration behind the items that were provided--the same things that we have at home to make things accessible for our children. In the room my 5 year old was staying in they had a small step so that he could reach the sink, a training potty seat, small slippers/robes, snacks, just to name a few. In the room with my 1 year old they provided diapers and wipes, baby soap and lotion, baby bathtub. This was way above and beyond anything we had ever experienced at other hotels and we were incredibly grateful for the consideration and thoughtfulness of the staff. The wonderful concierge was super helpful in getting us booked on very short notice for tours and tickets. Our rooms were beautiful, as was the setting of the hotel. Should we be fortunate to visit Hangzhou again there is no other hotel that we would consider staying in.