Sheen Falls Lodge

Service mediocre, bar staff almost seem frustrated by your presence and check-in was awkward and unsmooth, had to wait a good while for our room to be ready. Tried to order room service later on in the evening and was met by extremely unhelpful service and told cold food was only available, and barely any selection, followed by warning i should realise it would take a while. Really not 5* service,

Dieses Hotel liegt wunderschön am Atlantik in einem herrlichen Garten. Die Zimmer sind großzügig eingerichtet und man braucht schier eine Leiter um ins Bett zu kommen. Das Bad verfügt sogar über ein Bidet, hatte jedoch nur eine Wannendusche. Der Zimmerservice kommt zwei Mal am Tag. Zum Frühstück kann man zwischen einigen Speisen aus der Küche wählen oder sich am Buffet bedienen. Auch die Bar und das "Stables" sind ein Besuch wert. Wir haben am Abend dort gegessen und wurden nie enttäuscht. Auch hier ist der Service aufmerksam, aber nicht aufdringlich. Für Autos steht ein kostenfreier, sehr großer Parkplatz zur Verfügung und es ist der ideale Ausgangspunkt für Unternehmungen.

Had a wonderful 2 night’s stay here. The grounds are so well maintained and perfect for a leisurely stroll. Lobby and corridors have lovely art work to browse. Our room with balcony was large, comfortable and all amenities to make your stay happy but of course the views from the balcony were stunning. Food was excellent in the Falls Restaurant and thanks to Theo who looked after us so well. Breakfast was superb, great selection of hot and cold food. The concierge, Brian, collected us in Kenmare town, such a lovely interesting man to chat to. Enjoyed our visit to the pool and staff very helpful there, too. All in all a perfect stay and would love to return soon!

I am frankly surprised by all of the rave reviews of this hotel. My husband and I stayed in 10 different five star hotels during our trip around Ireland and this was by far the most underwhelming. The trouble started at check-in - we tried to use the valet but so many cars were parked there that we couldn’t drop the car off and no one was there to help. My husband dropped me off with the bags as close as we could get to the entrance and went to park. Finally someone noticed me with the bags and came out to help. He asked why I was standing out there - I appreciated his help but it was pretty obvious what the issue was with the overcrowding. There was a small line to check-in - that’s fine - but a staff member told me to come to his desk and he’d help me. Unfortunately people were still being checked in at that desk so I was just hovering awkwardly behind them for 10 mins while they finished their welcome drinks. We were finally shown to our room - what a maze this place is. Our room was very far from check-in and we got lost several times. The carpet needs a refresh - it was stained and coming apart in many places. We had a lovely view of the “falls” - I put this in quotes because our greeter told us it’s all fake anyway. The room itself was lovely but the bathroom needs an update- including the old plastic toilet. Our in room Wi-Fi did not work on any of our devices - we asked for help and their solution was to tell us it worked for them, so they couldn’t help us. (Wi-Fi worked for us at all other hotels.) Dinner at the Stables was hit and miss - my husband liked his fish & chips but my pizza was disappointing. All in all, this was not a 5 star experience for us - the warmth and helpfulness we found at other hotels across Ireland was simply not present here. Also, FYI for Virtuoso bookers - even though we visited in the off-season and the hotel was not busy (besides the check-in debacle), we were not offered a room upgrade as outlined in the package amenities.

Our stay was wonderful...The hotel and staff amazing. We were so well looked after from once we arrived till we left...I would highly recommend a stay at this wonderful hotel... The food was also great....A gem of a hotel... Situated on the waters edge beautiful grounds and walks to explore in peace and tranquility. Look forward to our return stay .