Hyatt Regency Cologne

I have stayed here many times and it’s always been great. We have 2 rooms booked for 10/4 and one of my party can’t make it due to a family illness. I called the hotel and asked if I can change the booking to 1 room of a higher grade. Didn’t even ask for a cancellation and they refused. Poor customer service and unreasonable logic. Money grabbing company. Will be my last stay with the Hyatt group.

This is a lovely hotel with great views across the river of the Cathedral and Bridge. We booked a river view room and it was fantastic. The room was big, clean with a great shower and bathrobes. The staff were so friendly and helpful. It is a short walk across the bride to the Cathedral, train station etc. The indoor pool was lovely. Definitely recommend this place.

I came to Köln with my wife for medical consultancy regarding my wife. I wasn't aware of the carnival so our plan was somehow got entangled, anyhow, the hotel front desk staff were kind enough to extend our stay for 2 weeks in order to see all consultants. The hotel is a gem on the Rhine , so serene and quiet, the staff are fabulous to say the least, the room was well appointed, and especially Room 230, the view is breathtaking, Breakfast was a delight both quality and service, the Legend Restaurant for dinner was exquisite, fine dining. The lobby was grand and beautifully decorated. Our stay was superb and thank you to each individual member of the hotel.

Second time to visit. Early arrival at noon and our room with a Rhine view was already available. Nice room with very good beds.Ideal location to visit Koln or to enjoy a concert at the Lanxess arena. Very good breakfast. Excellent staff who make you feel valued as a Hyatt member. Perfect stay.

We had a nice large room with a view of the Rhine River. Very spacious and well appointed. The main lobby is very impressive looking, with several options for dining and a bar if you wish. We had a drink at the Lobby bar, which had a really nice atmosphere and great customer service. The hotel is well located, easy to walk to attractions, restaurants and the train location. Only negative was checking in and out took a little time. Could maybe use an additional staff member.