Four Seasons Hotel Las Vegas

When my wife and I were planning our recent trip to Las Vegas for our 11-year dating anniversary, we knew we wanted a different kind of experience on The Strip. We were looking for a hotel that would allow us to enjoy the energy and excitement of Vegas while also giving us a peaceful retreat when we needed it (we’re weird late 20 somethings I know lol). There aren’t many hotels that strike that balance, so we had to choose carefully. I’m so glad we chose the Four Seasons to act as our home base for this stay from May 13-May 16. Some of the reviews we found online seemed a bit outdated, and quite a few mentioned the location as being too far from the heart of The Strip. I had some questions going in, but after speaking with Sarah W. Lee, a FSPP travel advisor, I felt reassured. She encouraged me to stick with the Four Seasons and was kind enough to help us secure a few extra amenities, even on the special rate I had originally booked. The Four Seasons Hotel Las Vegas is located on the top floors of the Mandalay Bay (floors 35–39), but it feels like a world of its own. Although it’s part of a larger gaming resort, the Four Seasons itself is non-gaming, with a private entrance and a separate set of elevators that require a room key for access. From the moment we arrived, the tone of the stay was set. The bellhops warmly welcomed us and asked if it was our first time at the property. We were then walked over to the check-in desk, where Alexandra greeted us with a warm smile, congratulated us on our anniversary, and offered us glasses of sparkling wine along with a delicious mandarin and cardamom refresher that’s available daily in the lobby. We’re still thinking about that drink and would’ve gladly taken a gallon of it back to Miami with us. We were also given a lovely box of chocolates as a welcome gift. The hotel was featuring a seasonal campaign called “Artists in Bloom,” with vibrant artwork from the Erin Hanson gallery lining the lobby and common spaces. It added a colorful touch of springtime to the elegant setting. Although check-in is normally at 4 PM, the hotel did let us know ahead of time that they’d try to have a room ready for us by 1 PM when we arrived. Alexandra let us know that we were given an early check-in and were staying in Room 35220. This ended up being a Stadium View room with a beautiful view of Allegiant Stadium and even a partial view up The Strip, a lovely upgrade from the Superior Room we had originally booked, which would’ve had a resort and pool view. That view still would’ve been wonderful, but we were very happy to enjoy the iconic lights and scenery from both sides of the hotel room. Inside the room, we found a thoughtful welcome treat of chocolate-covered strawberries with “Happy Anniversary!” written on the plate, along with a handwritten note from Sarah. It was a small but meaningful gesture that made our arrival feel all the more special. The room itself clearly reflected a recent refresh which blends the classic Four Seasons aesthetic with more contemporary touches. The walls were done in a soft beige wallpaper accented with white wood paneling, while the furniture leaned more modern with light woods and neutral tones. The carpet added some playfulness with a tasteful mix of blues and grays. The headboard was plush and neutral, perfectly framing what is still the most comfortable hotel bed I’ve ever slept in. Compared to the more traditional style of our room at Four Seasons Buenos Aires, this one felt brighter and closer in style to the room my wife stayed in at the Four Seasons Los Angeles at Beverly Hills. I also wanted to mention that the room felt humongous. I believe the website says it was around 550 square feet to be exact. The coffee station featured a Lavazza machine, which was a nice upgrade from the standard Keurig machine and pods this hotel used in the past (we love strong coffee, as I’m half Colombian and my wife is Cuban). We were informed that while the mini-fridge is sensor-activated and intended for mini-bar items, guests could request a complimentary personal fridge if needed for medications, leftovers, or water. While we didn’t need one this time, it was good to know the option was available. Although we didn’t dine in at the hotel restaurants during this visit, mainly because we have versions of them back home in Miami, they are still great dining options for guests who want to stay on property. Bourbon Steak is a fantastic option that stands up well against other steakhouses on the strip. We did enjoy a chicken wrap poolside from Viranda, which was fantastic but expectedly on the costlier side. The service throughout our stay was consistently warm and excellent. Every request, whether it was for extra waters, ice, or coffee pods was fulfilled within minutes. The Four Seasons app works really well, as does calling the front desk. What stood out even more were the little details. On our first night, housekeeping noticed our toiletry bags on the counter and placed them neatly on a Four Seasons Las Vegas branded mat. Our chargers, even mine which is hanging on by a thread (you’ll see what I mean) was diligently wrapped up by the housekeeping staff in a Four Seasons Velcro band. Later during our stay, they noticed my wife had brought her sunglasses and left them in the room. They decided to leave a branded lens cleaning cloth beside them the following turndown service. These small, thoughtful touches went above and beyond anything we were expecting. The concierge team: Drew, Hallee, and Cheryllynn, were top notch. They managed to secure us a reservation at Golden Steer on the night of our arrival, even though we had reached out only a week and a half before our trip. While we didn’t take advantage of all the recommendations they gave us, like the Red Rock Canyon Jeep tour, we’re glad they suggested them and will definitely keep them in mind for next time. The service extended to the pool deck, where we were offered towels, sunscreen, cold pitchers of water, and refreshing snacks like frozen fruit and cucumber slices with hummus throughout the hour to help beat the heat. Even the paper towel and napkin holders in the poolside restrooms appeared to be wrapped in leather. Again, it’s the little details that make this property stand out versus the competition. While we didn’t use the gym during this trip, we did take a quick look and were impressed. It was in great shape and about as nice of a hotel gym as one could hope for without being at a Life Time or Equinox. The citrus-scented towels offered there were a refreshing touch and a nice call back to the eucalyptus-scented towels typically found at those high-end gyms. While we didn’t have a chance to use the hotel’s complimentary house car service this time, we learned about its availability. The service runs from 5 PM to 10 PM on weekdays and from 3 PM to 10 PM on weekends, and can go 3 miles up The Strip. Note that the car service only does drop offs and not pick ups. But, it is very easy to get around using ride share apps or local transit options like the Las Vegas Monorail and the free Tram between Mandalay Bay and New York New York. Unless we had a very specific reason to stay further north on The Strip, we honestly don’t feel the need to look anywhere else. The Four Seasons offers exactly what we value in our travels: personalized service with a sense of calm and comfort that’s rare in a city like Las Vegas. We truly enjoy the Four Seasons style of luxury and hospitality compared to its contemporaries, and this stay only affirmed that appreciation. By the time we were packing our bags, neither of us wanted to leave. The Four Seasons Hotel Las Vegas didn’t just meet our expectations, it honestly surpassed them. It felt less like checking out of a hotel and more like saying goodbye to a place that had started to feel like home. If you’re on the fence, I definitely encourage you to give this Four Seasons property a shot. From the amazing service to the spacious and comfortable rooms, this hotel is a Four Seasons property through and through. Make sure to book through an FSPP for a bunch of cool perks that will make your stay even more memorable! Thank you to Four Seasons Las Vegas and to Sarah and her team for making our 11 year dating anniversary, 1 year wedding anniversary, and first time staying in Las Vegas so memorable! The bar has been set quite high for future trips! We can’t wait to return in the future.

We have been lucky enough to stay in many Four Seasons properties around the world over the years. They are expensive however they have generally been beautiful locations providing exceptional service and small gestures of attentiveness which made the investment feel like it was more than worth it. Unfortunately, that formula isn’t present in Las Vegas. There are, of course, some positives. First, the rooms are well equipped, comfortable and spotlessly clean. Second, we had great service from the member of the team who helped us up to our room with our bags and spent time showing us our room, giving us some ideas of where to visit and getting us some extra water. Housekeeping staff and our waiter at breakfast were also friendly and helpful. The property itself is a disappointment. The location at the end of the strip is pretty bad with awful views and a fairly grim walk if you want to go and see the more lively parts of the strip. The concept is also flawed as the hotel is located on a few floors of the huge Mandalay Bay resort. When you sit outside in the small external area around the pool, you are surrounded by Mandalay Bay buildings and branding. At best, staying here feels like you are staying at what could be described as the executive floors of the Mandalay Bay. Front of house is awful and two areas really disappointed - reception and the team that greet you for breakfast. The reception team lack warmth and are clearly understaffed. Whilst we didn’t have to wait long to check in, the experience was perfunctory at best. Checking out was horrible. We were leaving around 0800 and had allowed time as we had a tight schedule. There was only one lady on reception and she was dealing with a problem for a customer. After waiting quite a while, I asked her politely if she could call someone else. I should not have had to ask, there was little apology and I felt like I was just an annoying piece of administration. She did call and eventually another man arrived. I explained we were now in a rush and his response was just to ask me how long I had waited and say he would mention my feedback to a manager. When he had logged in, there was then a problem with our bill because our breakfast that morning hadn’t been listed which was odd given we had room service that morning and had ordered it the night before to facilitate a quick departure. In the end, he gave me a credit on my bill which I didn’t want and didn’t ask for, making me feel like he was doing me a favour when in fact all I wanted was to pay what I owed and not wait any longer. The reason we had breakfast in our room the second morning is the restaurant breakfast experience is also poor mainly due to the team who greet you on arrival. There is no welcome at the desk, they print tickets with your name and stick them to a rather worn area of the counter where you then wait until someone comes to take you to the table. The young lady who eventually took us lacked any warmth and didn’t seem interested in answering questions about the buffet. We felt dumped at our seats and we have had certainly had better welcomes in budget cafes. There are two areas to eat, one very noisy and messy and one slightly better but a long way from the buffet. Our waiter was very helpful when we finally sat down but again this was not a Four Seasons experience. Concierge did help us before we arrived with a restaurant booking and they were very helpful. Oddly though, the concierge seems to be closed in the evening, even on a Saturday night when you might often want help. This just feels like a cost cutting exercise which isn’t consistent with expectations of the Four Seasons brand. Finally there are none of the small gestures that you get at other Four Seasons properties. No bedtime chocolates or other small amenities that we have always received before although there were two small cakes on arrival. They aren’t needed but you do kind of expect them with the Four Seasons brand. There were other small problems like a very squeaky door to our bathroom and an already used and opened carton of water next to our bed when we checked in. Finally, it all just felt totally impersonal. We have been loyal to the Four Seasons brand for decades and there was no recognition of that loyalty. Sadly we will not return and this has also made us question whether our loyalty is now misplaced.

I stay at this hotel primarily because it is smoke and vape free, including all of the common areas, and they enforce the policy. They do have one designated smoking place that is rather ill conceived as it sits under a ceiling so the area smells like an ashtray and one must walk by it on the way to the gym. Hopefully they will reconsider. But, the hotel is a super stay, exactly what one would expect from a FS. On this latest trip I want to highlight the pool staff ( so welcoming and helpful) as well as f and b poolside. I ordered a tuna roll and it was spectacular, the fish was cold and fresh, and it was served with plenty of wasabi, ginger and soy sauce- an exceptional snack, reasonably priced- Kudos to the chef and his/her team 🙏🏼 I do wish all hotels, including this one, that have adopted the “ resort fee” practice - in this case $55 per day- would be transparent about it and just increase the room rate so that guests can make an informed decision. Yes, I get dynamic pricing and psychology but the way it is done now is rather deceptive and IMHO the FS is better than that. Did not take away from another great stay but just be mindful.

I do love four seasons as our stays there across the country have been pretty consistent. We were happy to stay here after a long trip visiting national parks with some rustic lodging. I love that this hotel is off the strip and much quieter, and you’re not walking through smoky, crowded casinos to get to your room. And the service here is quite good. That being said, we were completely disappointed in the breakfast buffet. It’s exorbitantly priced, and although the selections are quite varied, most of the food was cold to lukewarm. Management made it right, but I expected better for a four seasons.

It's a Mandalay bay on higher floors at 4x the price and aside from that there really is no difference. Instead, book a large specialty suite at Mandalay Bay for the same rate. There isn't much to be desired here and nothing speaks "luxury". The staff are fine, the beds are terrible and the rooms are showing wear. I don't know why this hotel is in the Four Seasons portfolio.