The Signature at MGM Grand

The Signature at MGM Grand This is my first attempted stay with you and it will be my last! Check in time is 3pm. I arrived at 10am, paid for my room and left my bags. Its now after 3pm, my room is not ready for another 40 minutes minimum and I have 5pm dinner reservations 30 mins away I can't change or freshen up for because I have no room or luggage and my only access is a public restroom. I'll NEVER STAY, GAMBLE OR DINE at an MGM property EVER again. You are screwing up my professional obligations as I'm here for a conference and I'm exhausted with three rounds of excuses from your rude and unaccomidating desk staff. Its very evident you don't give a flying fig about customer service.

BEWARE early closing pool/lazy river times, long walks to the good pools and chaos if the system is down for check in. Otherwise beautiful rooms/bathrooms. We did have to wait in line standing for just shy of 2 full hours because the system shut down. I ran around to other MGM’s and they seemed to recover better than signature. Staff was not even kind about it.

Despite holding Platinum Elite status with Marriott, I was informed that there was no way to attach my status to my reservation or link it to MGM Rewards. The signage indicated benefits for Platinum Elite members, yet I had to manually provide proof through the Marriott mobile app. Additionally, I asked multiple front desk staff how to link my status, and each provided inconsistent information. Some claimed linking was impossible, while others directed me to the MGM Rewards center—where I was again told it was not possible. This lack of internal knowledge and clarity resulted in a frustrating experience. Furthermore, I booked my stay through the Microsoft conference rate and included my Marriott Rewards number in the reservation. However, upon checking with the front desk, I was told that the only way to earn Marriott points was to book directly through Marriott—meaning I would not receive any points for this stay. When I inquired about earning MGM Rewards points instead, I received conflicting answers from different staff members, some stating I would earn points and others saying I would not because it was a conference rate. The lack of a clear policy and consistent staff knowledge was disappointing. Now, several days after I have checked out, I did receive a notification from Marriott that I did in fact earn 4 nights and points - so apparently me adding my Marriott Rewards to the conference booking did work - but the staff at MGM should know how all this works. Additionally, I had an unpleasant interaction with a front desk employee—an elderly woman with blonde hair—who was incredibly rude. Her dismissive and unprofessional behavior is unacceptable for a customer-facing role, and it negatively impacted my experience. She was horribly rude and was nasty at the onset of the conversation. The room was a one-bedroom condo, which the size of the room was nice, however, the furnishings and mattress were cheap and uncomfortable. It was probably the worst mattress I have ever slept on. It is definitely NOT worth $200 or more per night - and the $50 resort fee is a total joke - who uses public WiFi? I do not - at best this room and experience was worth maybe $30 a night - nothing more.

One room was not ready on time. One room was not cleaned thoroughly. I paid for upper floors and was disappointed to find that one of the rooms shared the balcony. I had stayed before and never had a shared balcony. I did not like people being able to look in my windows on the 35th floor. I also incurred unauthorized charges on my bill.

Staff was great. Room was nice and clean. Had a great view of the city. We were in tower 3 which was quite a far walk from the main casino and pool and everything. If I stayed again. I'd try to stay in tower 1. Pool was nice. Staff was friendly. good times!