Shangri-La The Shard, London

The views are to die for... from the room and bathroom and breakfast. The interior was great and we were able to take our dog too. The pool was a little cool for my liking but honestly what an amazing hotel. The staff will do everything they can for you!

Quite possibly, the friendliest most professional staff I have ever had the pleasure of. Having stayed at some of the most prestigious hotels both at home and abroad, I cannot remember staff so welcoming and professional. The amenities, restaurants and bars are first rate and the food was spectacular. The rooms were large and comfortable and it goes without saying that the views of London are stunning. We slept with the blinds open and enjoyed the city lights from dusk til dawn. We cannot wait until our next stay in this fabulous hotel.

We chose the Shangri-La The Shard to celebrate our wedding anniversary, and from the moment we arrived, we knew it would be something out of the ordinary. We had read a lot about the hotel and its famous view, but experiencing it in person was something else entirely. We stayed in the Westminster Suite, high above London, and the first impression was hard to put into words: as you walk in, the world outside just fades away. An entire city unfolds silently in front of you. Tower Bridge feels so close you could almost touch it. Then there’s the Tower of London, the Thames winding through the buildings, and further on, the unmistakable skyline of Canary Wharf. Looking northeast, you can clearly see the silhouette of the Walkie-Talkie, and in the distance, the BT Tower, slender and unmistakable in its solitary presence. At the centre of it all, almost as if to remind you exactly where you are, rises the dome of St. Paul’s Cathedral—elegant, timeless. During the day the view is majestic, but at night it becomes intimate, even poetic. The city changes its rhythm, and watching it from the calm of the suite is one of the most memorable parts of our stay. The suite itself is spacious, understated, elegant. Every area is thoughtfully designed, and nothing feels accidental. The warm tones of the walls, the carefully selected materials, and the minimal but purposeful furniture all create a deep sense of calm and balance. There’s no showiness, no excess. The overall aesthetic feels cohesive, and above all, there’s a clear intention to make guests feel genuinely welcome and at ease. The bed is one of the suite’s highlights: large, extremely comfortable, dressed in high-quality linens, and perfectly positioned to never lose sight of the city. In the bedroom, there's even a Peloton bike, which genuinely surprised us. We didn’t use it—this was a time for rest—but it’s a thoughtful addition for guests who like to stay active, and the fact that it's placed in the bedroom rather than a generic fitness space says a lot about how the hotel personalises comfort. The bathroom is spacious, finished in light marble, with a walk-in shower and separate tub. Every detail has been considered: the bath products are excellent, the towels and robes thick, soft, and fresh. It doesn’t feel like a “standard” luxury bathroom—it feels intentional, refined. The service was consistently excellent: discreet, attentive, precise without being overbearing. Housekeeping was faultless, with many thoughtful touches you only notice if you pay attention—nothing ever felt out of place. We had some specific dietary requests, and they were handled smoothly, always with professionalism and kindness. Meals were presented beautifully, with careful attention to timing and quality. A very special thank you goes to Ms. Eva, who truly made us feel at home. She was available at all times, always ready to assist with any need, attentive, precise, warm, and never intrusive. She handled every detail with a level of care you rarely encounter—even in hotels of this category. Every single request, even the smallest, was met with ease and handled with true professionalism. It's hard to put into words just how much her approach contributed to making our stay special. She didn’t just manage things—she understood, anticipated, simplified. I genuinely want to highlight her professionalism, because Eva truly deserves our gratitude and recognition. She was a discreet but essential presence, and we will also remember her authentic kindness. In short, it was a remarkable stay—not only because of the evident quality of the hotel, but because of the overall harmony. It’s difficult to define what makes a place truly perfect. It’s never just one thing, but a blend of small, thoughtful elements that come together seamlessly. At Shangri-La The Shard, everything is well thought out, but nothing feels forced. Yes, there’s luxury—but there’s also restraint, quiet, and a deep respect for the guest. That, for us, made all the difference. It was an anniversary we’ll carry with us for a long time - and a place we’ll definitely return to.

The entire staff was very helpful. The hotel itself is fantastic. Every detail was not overlooked. The roof bar gave amazing views of city. The tube was directly below the hotel which made travel extremely easy. Had a great stay. definably going back!!

This afternoon tea was a highlight of our trip to Europe. We felt incredibly pampered from the moment we checked in at the ground floor to our last sip of tea. The tea selection was outstanding as well as the sandwich and sweets selection. Ana, our server, was delightful and by chance she happened to be from the area of Spain that we were visiting after we were to leave London. If you are looking for the more historic and traditional afternoon tea, this may not fit the bill but if you want a more modern twist on afternoon tea in an unparalleled venue high above the city, then this is it.