Carton House, A Fairmont Managed Hotel

I visited the carton house pantry I went with a friend after a fabulous walk in carton house and we went to the little cafe for lunch On arrival on the inside quite nice and pleasant and went to order and there was 3 girls working there I wanted to order a tuna melt to which I was told quite bluntly none left and the girls were asking did we want ice with one of the drinks and we said yes but none arrived and when we went outside the place was just dirty and very Just untidy very disappointed with the service available very rude and just not bothered staff to give us a good experience. We all work hard and I was so disappointed in the service and hopefully it was an isolated incident and it’s not like this all the time . It looked to me perhaps the person in charge was maybe on a break and the girls there just had no motivation to do a good job . Service appalling

This hotel is absolutely gorgeous. The decor the cleanliness the luxury the staff the grounds, this is what you call a real 5 star hotel. It is comfortable and classy and it is one of the most beautiful hotels I’ve ever stayed in. I brought my boyfriend here for our anniversary and it was perfect. It is so romantic and you really do feel special staying here. If you have been thinking about coming here, definitely add it to the list, you won’t be disappointed.

Swimming pool was absolutely filthy and is a disgrace. The changing rooms weren't much better with heads missing off taps and showers constantly leaking leaving black stains down the tiles. The leisure centre is a million miles from 5 star barely 2 star at best.

Our second stay at Carton house, this time with our two year old. Could not fault the hotel or staff throughout our entire stay. A relaxed and enjoyable atmosphere even with a toddler to keep us busy. Lots of games and activities over easter and we all enjoyed the egg hunt. Very friendly staff and all great with kids.

We had an absolutely amazing time at Carton House. From start to finish, the experience was flawless. The highlight for us was the Sunday lunch at the Morrison Room—hands down the best dining experience I’ve had in years. The room itself is stunning, full of character and elegance, and the staff were so attentive, friendly, and knowledgeable. Every detail felt considered and special. The grounds are breathtaking, with so much to explore. We loved the red route walk so much that we got up early just to do it again before breakfast—it was the perfect way to start the day. Carton House is a rare mix of luxury, warmth, and nature, and we couldn’t recommend it more.