Andaz Mexico City Condesa

Beautiful hotel that’s perfectly located in Condessa neighborhood. Easy Access to restaurants and bars. Amenities and facilities the hotel offers is just top notch. Both Derba coffee shop and the rooftop restaurant is very good. The service and courteous team made everyday so special and I would definitely stay here again on next visit.

wonderful neighborhood and clean hotel with comfortable bed, friendly and helpful front desk and concierge, and nice to have cold water/tea in the lobby, as well as sodas available. Had issues with sink and shower, which required a change in rooms in the middle of the night without apology or offer to upgrade for the inconvenience, which was the only fault found. Would recommend for future stays.

No soundproofing - windows let the sound and noise of car honking, sirens and vehicles in the room as if they were open wide. Also situated in a rough area of Condesa Staff nice but not able to solve much Rooftop extremely noisy attractions masses of average tourists It’s also wedding central It made out vacations stressful - not memorable AND very pricey.

Rooms were noisy as the noise from outside and adjacent room was very load. Water in the shower was cold, after service call it was same. Some of the staff is very unfriendly and did not cater to reasonable request of the guest. Not worth the price of the room.

After staying in the Sofitel Mexico City for the first five nights of our stay, we were looking forward to staying in the Andaz for the remainder of our trip (two nights) to close out our vacation in Condesa. The area around the hotel is great with multiple restaurants within walking distance and the hotel also has a few unique restaurants and bars within its structure, including a great matcha/coffee bar. However, outside of that, the hotel experience was somewhat bland. The rooms were dull, our shower was broken and the water did not drain appropriately, and we only received 2 bottles of water per night despite being in a city that does not have potable water. It was a stark contrast to the excellent experience we had at the Sofitel which had rooms that were above expectations. In addition, although the lobby staff were nice at check-in, there was not anything special about the service afterwards and at check out, the bell hop took two out of our six bags and left us stranded in the lobby only for us to find out 10 minutes later that he was not coming back for the extra bags. Although these are small things, they collectively added up to the experience being more of a three star hotel rather than a five star hotel.