W Mexico City

Great check in experience, valet help getting luggage to room. Room was beautiful with tons of space and amenities. Room service extremely responsive as was guest services. Good internet. Friendly restaurant staff. Good breakfast buffet. Outdoor bar was a great meeting place. We like the hotel so much that we booked it upon our return to Mexico City a few nights later, even though our plan was to go elsewhere. We will definitely be staying with you again. I can’t remember a better hotel experience.

Just spent a wonderful week at the W Mexico City. The service by all of the staff was exceptional and warm from check-in through our departure. Be sure to include the breakfast buffet in your booking, which has a large selection of both Mexican and American offerings. Situated in the beautiful Polanco neighborhood, with lots of nearby shopping, parks, etc.

Unfortunately this time I have nothing good to say about my stay. First we find that the W Polanco is degrading a lot since our first visits. 1) The room we had was VERY NOISY, I could hear the walking of the clients in the room upstairs at 2 am for 2 days straight. 2) all the doors of the rooms when they close make a lot of noise. One night a client had an issue with the door, they called security who was talking loudly in the corridor (it was at night) 3) I asked for the room to be changed and I was told after 6pm I would receive a call. I waited untill 7pm and then I left the hotel for dinner…no change was arranged. 4) the room does not have any of the basic amenities a 4-5 star hotel should have. Slippers, cotton buds, shower cap etc. The batteries of the remote were dead. 5) one night we sat at the sofas at reception near the bar and nobody came to take the order. We had to go to the bar. It is very unlikely that I give a bad review but there were too many things together that made my stay quite unpleasant.

I am having my first trip to Mexico, just for 2 days in business. I choose the W Hotel in the Polonco area of Mexico City. The hotel is in a great location, is clean and meets all my requirements for a business trip. But more important is the quality of the staff. They have been great. Especially Rogalio, who welcomed me after I arrived following a 12 hour flight. Helped me settle into the hotel and organised things for me. The waiters and waitresses in the restaurant were very helpful. And Layta (hopefully I have spelt her name correctly) were all brilliant. I do not often write reviews. But the staff at this hotel do. Thank you for making my short stay memorable.

Very welcoming from the hotel & staffs, I will definitely come back again, I will like to recommended to my friends and colleague. Pleasant booking free and easy, hotel staffs friendly, loved the hotel decorated with the lights and also the restaurants