Palazzo Parigi Hotel & Grand Spa

We stayed at Palazzo Parigi in March 2025 to celebrate my birthday with friends and family. While the hotel itself is undeniably elegant and well-appointed, our experience was significantly tarnished by the unprofessional conduct and dismissive attitudes of the front office staff. Upon arrival, after a long and exhausting flight, we expected a warm and seamless check-in process. Unfortunately, our experience was the exact opposite. The front office mishandled our reservation and did not offer any form of apology or acknowledgment of their error. The staff repeatedly questioned us regarding who was responsible for settling the bill, despite clearly stating multiple times that all charges would be under one account. The implication felt like a subtle accusation, as if they doubted our ability or willingness to pay. Additionally, the staff inaccurately associated our party with another group of Asian guests checking in simultaneously, creating unnecessary confusion. When clarifying that our party consisted of ten people, the front office personnel condescendingly remarked, "You don't look like you're just ten people," further implying distrust and discomfort on their part. This was both insulting and offensive. Moreover, they persisted in attempting to charge us an extra person fee, despite our reservation explicitly covering ten guests. This insistence bordered on harassment and significantly marred our initial impression of the hotel. Adding to our frustrations, when being escorted to our rooms, a staff member singled me out, incorrectly claiming that I had received all the room keys before ensuring all rooms had been properly checked in. This not only caused annoyance within our group but further exemplified the disorganization and rudeness we encountered throughout our stay. Lastly, it has been over a week since our stay, and my loyalty points have yet to be credited—a disappointing oversight from an establishment of this caliber. In summary, despite the hotel's beauty and facilities, our overall experience at Palazzo Parigi was deeply affected by inappropriate, dismissive, and borderline racist interactions with front office staff. Given the significant flaws in service and hospitality, I cannot recommend this hotel nor consider returning in the future.

Pranzo speciale in una location unica ambiente raffinato e personale che ti accoglie con gentilezza e simpatia Quando siamo a Milano torniamo sempre volentieri per una raffinata colazione o un gustoso pranzo Per me risotto alla milanese e costoletta di vitello impannata nei grissini. Tutto perfetto! Per mia moglie visto le sue intolleranze un buonissimo risotto e degli ottimi asparagi con mousse di ceci! Buonissimi! Per finire un particolare dolce vegano… tortino di cioccolato e gelato al lampone! Caffè con biscotto di pasticceria gentilmente offerto! Tutto semplicemente fantastico! Che dire… mia moglie mi chiede quando torneremo! Complimenti allo Chef e a tutto lo splendido Staff! A presto…

Siamo stati in questo Hotel per un afternoon tea. E' stata necessaria la prenotazione ma hanno soddisfatto le nostre richieste sia per quanto riguarda una scelta vegetariana sia per la richiesta di non proporre dolci con frutta. Il tea ottimo e servizio impeccabile. Il personale è stato cortese e non invadente per tutto il tempo , musica a basso volume e locale bellissimo

Bellissima struttura, spazi comuni molto estesi e molto belli, il giardino e’ spettacolare. CAMERE MODERNE PULITISSIME E MOLTE CON VISTA SPETTACOLARE. Servizio buono. Colazione perfetta, ristorante mediocre. CI SONO STATO PIU VOLTE IN PASSATO. Non amo la posizione.

Accogliente E posto magnifico peccato eravamo di fretta e ci siamo limitate ad uno spuntino veloce risotto mantecato e nizzards e gewuerztraminer , servizio ottimo , cibo buono luogo a dir poco incantevole , decorazioni natalizie magnifiche bravi