Fairmont Monte Carlo

If this is a Fairmont Hotel, I am the newly elected pope. This hotel suffer the lack of almost everything I am used of from other Fairmont hotels: service, elegance and nice staff to start with. My room was dirty, full of dust and the toilet was unflushed (!) upon arrival. When I call nothing happened for 30 minutes. No excuse. No apologies. Nothing. Asking for help is unnecessary because the front desk staff doesn't care at all. They rather like talking with themselves and don't even try to act interested in you as a customer. The only reason for not setting the lowest grade on this experience was for the gentleman assisting the concierge who did his very best to cover up for the lousy management and lazy, inattentive staff.

Fairmont has a reputation for excellence. This hotel misses the mark. One bank of elevators was down for three days with no out-of-order signs. Hotels typically bar outside pool guests. Here they charge way extra for it and appear to encourage it. The pool is basically a daytime night club with a DJ, really expensive food and liquor bottle service if you rent a chaise lounge. A burger was 38 euro. (Ok 3 sliders) Hotel guests were forced to pay 220 euros to sit poolside. This hotel location is the heart of Monte Carlo. Fairmont should try harder. Common areas were outdated. Courtyard rooms looked into a dreary round... courtyard. We had a nice waterfront room. I got an extra chaise for there.

Nice business hotel near the beach. Beautiful view on the sea from my room. Walking distance from the beach and from nice restaurant. Also walking distance from the Casino and old Monaco downtown. You can enjoy a 10 minute walk to go to the harbour. Rooms were nicely decorated and recently renovated. Balcony was fantastic. The food was ok but not exceptional. Service overall slow.

This was our favorite hotel during our recent vacation through a few cities in France and Monaco. The staff, especially Matthew, were all very courteous and helpful. We had a beautiful view of the sea from our room/balcony. The Lobby Lounge Restaurant and Bar had great food. The hotel is within walking distance of several other must see places in Monaco. An important thing to me is that we could set the thermostat down to much cooler than other hotels had and that allowed us to sleep better at night. So thankful for a good night’s sleep on vacation!

This was our fifth time in two years at the Fairmont. Great place to stay and centrally located to visiting places. The hotel floors are sparkling clean. Rooms are very comfortable. Room service is fantastic. Restaurants have great atmosphere surrounded by the sea. The pool is excellent and kept very clean. Lifeguards and security are always on hand. Pool service for drinks and meals are very good. Housekeeping is always available when needed. Always request a sea view. It's so peaceful.