JW Marriott Nashville

Sharon Mitchell FAYETTEVILLE GA 30214 May 12, 2025 JW Marriott Nashville 201 8th Ave. S. Nashville, TN 37203 Dear Marriott Team, I am a proud Bonvoy member and have been a loyal supporter of the Marriott brand for several years. This past weekend, my three adult daughters and I embarked on a Mother’s Day road trip from Atlanta to Nashville, and we had the pleasure of staying at the JW Marriott. From the moment we arrived, we were warmly welcomed by Savannah at the front desk. She was kind, informative, and went above and beyond to make sure we had everything we needed. She clearly explained the amenities available and even provided us with a food and beverage credit, which we gratefully used during our stay. We were then assisted by Will, the doorman, who kindly helped with our luggage and delivered it to our room (1403). He even filled our ice bucket and gave us a quick rundown of the in-room snacks. His attentiveness and friendly demeanor left a lasting impression. The room was immaculate — fresh-smelling, clean, and comfortable. The bathroom was spotless, and the carpet looked well-maintained. The beds and pillows were extremely cozy, and we all enjoyed a restful night’s sleep. Later that evening, we visited the bar in the lobby and were served by Sam, who was patient, accommodating, and friendly. She made us feel welcomed, took our orders with care, and even provided us with a cup of water to take with us — a small gesture that meant a great deal. We also visited the fitness center, which was very clean and well-equipped. Although we visited the pool area, the weather was too chilly for us to enjoy it fully. We were approached by an attendant named Tammy who informed us we could not sit in the cabana area. However, there was no explanation about whether this was due to a reservation requirement or a fee, so we left after a few minutes. At checkout, we were greeted by Ms.Geneva, who kindly inquired about our stay and ensured I received a printed receipt with all charges accurate. She, like the rest of your staff, made our experience seamless and memorable. It was a minor moment that didn’t take away from the overall joy of our visit. I just want to say thank you. Your team truly made our Mother’s Day weekend special. We felt welcomed, cared for, and appreciated — and that means everything. Because of the incredible hospitality we received, we plan to return and will be encouraging our friends and family to stay at the JW Marriott Nashville as well. With gratitude, Sharon Mitchell BONVOY #

The room was clean and food was good. Everyone I interacted with was very nice and helpful. The work space for the event I attended had enough room and was easy to access. Kumi stood out in the valet group and Ha and Emily were fantastic in the stomping grounds restaurant.

Got there and Valet was quick to help us out. Check in was good and the rooms wete super nice. Loved the stay, comfy beds. Had to figure out the shower, haha! Valet guy, Kubi was great, had our vehicle back in no time. Really easy check out process.

The hotel is very elegant. Beautiful lobby and spacious bar area. Service is top notch. The rooms are very nice with a great view of the City. The bed was very comfortable and loved the pillows. Great location as well. Walking distance to Broadway and other landmarks. Loved our stay.

Every everyone was friendly, helpful the supervisor at Valet named Kubi was excellent along with his team. Room service was great hotel room was good. Carpet was a little bit musty. Overall, we had a great experience at the hotel and would stay there again.