Rosewood Baha Mar

We stayed at Baha Mar with a group of families over spring break. The Rosewood offers a relaxing respite within the Baha Mar resort. We were in a Garden View Grand One-Bedroom Suite. With as busy as the resort was as a whole, we never felt cramped, rushed or stressed within the confines of the Rosewood. The rooms are beautifully appointed and incredibly quiet. We appreciated the spacious rooms (complete with a full kitchen and a washer and dryer) and the prompt, friendly staff. I would suggest this hotel for anyone who wants to experience all there is to do at Baha Mar, but also have a place to escape at the end of the day.

After 15 hours of travel our room was not ready at 4:30pm. We paid $100 to get picked-up by the hotel’s luxury SUV (the airport is 12 minutes away) so it’s not like they didn’t know we were coming. We went to the beach to get food while we waited (which was over priced and shockingly poor quality). At 6pm we asked if the room was ready and the Assistant Manager said she texted me at 4pm to say it was ready. I told her this was a straight up lie as at 4:20pm we were at reception waiting!! The assistant manager challenged me (calling me a liar effectively). I suggested she best check her security cameras. They weren’t smart enough to figure out how to text a European number when it was ready (presumably around 5pm). When we got to the room at 6pm, still no bags, hallway light was broken and shower falling apart. The hotel is a high rise - you can barely see the narrow beach. The room finish is ok but doesn’t have expected amenities (our room is $2200/night for a partial sea view deluxe). Prices are crazy high and there’s no version where this is even close to 5 star. It’s best a very overpriced 4 star but honestly spend your money somewhere nicer. Rosewood is not a chain I’ll stay at again. Back to the Four Seasons - totally different league.

Alert, Alert!!!!!! There are NO Ocean View rooms in this hotel except for the Penthouse suite. I booked a two bedroom ocean view suite for my family and when we were shown to our room I pointed out the fact that we had a view of the other side of the hotel with no water in site. They sent a manager up who told me to step out on our balcony for the ocean view. The only way you see the ocean is from the balcony and it is only a sliver so DO NOT pay up for an ocean view room!! Also - be ready for Spring Break mayhem as this massive Rosewood is connected to two other MASSIVE hotels with a water park and HUGE casino. This is a B+ hotel trying to pretend it’s an A hotel. As long as you set your expectations accordingly you will like it but don’t expect a One and Only or an Aman even though you are paying prices that would indicate that level of hospitality.

From the moment we arrived at the airport, everything was seamless. We were offered a glass of champagne at the check-in desk at the airport while we waited for our driver. We only waited a few minutes, and we were personally escorted to our driver. It was a quick trip from the airport to the hotel. We were treated to an exceptional level of hospitality that made my partner's birthday celebration truly unforgettable. The resort itself is breathtaking - elegant, serene and perfectly designed for a luxurious escape. Our suite (which was upgraded), was beautifully appointed with stunning ocen views, plush furnishings and thoughtful touches that made it seem like a private sanctuary. To our delight, the staff surprised us with a lovely birthday arrangement, complete with cupcakes and fruit - such a wonderful touch that set the tone for our stay. Dining at Costa provided an excellent atmosphere with delicious seafood and mexican flare. The other restaurants at the surrounding areas were also delish - particularly Cleo. The pool and beach experience was spectacular. Every moment was enjoyable. The staff consistently went above and beyond, ensuring that we were always taken comfortable and well taken care of. If you're looking for a perfect place to celebrate a special occasion, the Rosewood is truly second to none. Every detail was flawless and the warmth of the staff made it a celebration we will cherish forever. Can't wait to return next year!!

We have stayed at other Rosewood Hotels and had fantastic experiences. Unfortunately, this experience was nowhere near on par with the others. While the hotel is beautiful and the rooms are very nice, this is not a luxury experience. Hotel employees are disinterested (and in some cases even nasty) and essentially incompetent to help guests through basic matters. We planned our dinner reservations months ahead, only to receive email cancellations for some of the days. As a result we had to shift all of our reservations. When the online system did not work , we called the concierge and corrected all of the reservations. Once we arrived, we were still receiving notices of the reservations we had cancelled. I went to the concierge again and walked through our reservations for each day. To my surprise, it still was not corrected, and we were billed for reservations we had missed (the ones we cancelled). The cleaning staff took our soap out of the shower when cleaning the room and took a day and a half to bring it back. In addition, no one at the hotel could direct us where to go to meet the provider of our offsite excursion. Even worse, after the excursion, we were left offsite after a driver, who apparently is paid by the hotel, refused to drive us back. The worst part of this experience is the price. We are used to paying premium prices and are ok with that if the experience is top notch. This was not. The food is average in almost all cases but is tremendously expensive. Think $15 for a coffee. Our nightly dinner (for 2 adults and a 12 year old) was almost always approaching $500, and the food was not good (except for 1 or 2 places). Lunch cost us $260 for 2 taco orders, a hamburger and a salad. The prices are insane. I felt like I was getting robbed on a daily basis. To summarize, this is not a luxury or quality experience. This place is designed to appeal to the masses and the experience matches. If you are looking for a high level, luxurious vacation, go elsewhere. You will not have that experience here. You are better off staying at one of the other hotels on the property. The experience is the same at 1/2 the price.