Ritz Paris

Small and dirty room. Unfriendly and cold welcome. Very noisy room close to ours and no solution was offered by front desk to our dismay. Very superficial luxury there are many true luxury alternatives in Paris. We wanted to give it a try well bad decision.

We stayed at the ritz for two nights. Every time you enter the hotel be prepared to be fenced off by the door men acting like you do not belong there. The concierge did not book reservations and had to contact mangers to make sure anything was actually followed through on. The room and food were both A+ but this hotel does not compare to the London Ritz’s hospitality or any Four Seasons.

Our junior suite, room 626, overlooking the Opera was sumptuous, with luxurious fabrics and tasteful appointments, the service was impeccable, the location perfect. Breakfast was presented in a beautiful salon with options i.e.Japanese breakfast, wonderful pastries with an elegant flair. Nicolas, our server,was always professional and entertaining. The staff, from the doorman, the bellmen, concierge, waiters were highly knowledgeable, helpful and ready to welcome you “home”. We have stayed at the Crillion, Meurice, Bristol, and George Cinq but the Ritz will truly “ be our home “.

I stayed at the Ritz Paris through the AMEX FHR program for two nights, in rooms that were both unfit for a five-star hotel: • First Night: Complete power outage in the room, no emergency lighting – I required medical treatment and physiotherapy as a result. • Second Night: After being moved to a new room, there was no hot water in the shower, adding further discomfort. My total bill was approximately €9,000; the hotel only credited me €5,000, and only after legal threats and involving AMEX FHR. The photos I’ve attached clearly show these serious deficiencies. In Summary: The AMEX FHR program failed to protect me as a Centurion customer and instead backed the hotel rather than providing adequate compensation. I recommend considering alternatives such as Visa Infinite or booking directly with a clear refund policy. The photos speak for themselves.

One of the best hotels I’ve ever stayed in—truly luxurious in every sense. They pay attention to the smallest details, starting from the warm and elegant welcome to the special birthday celebration they prepared for me. The cleanliness was outstanding, with everything kept immaculate throughout my stay. The staff were absolutely amazing—friendly, kind, and always ready to help whenever we needed anything. Even the manager was incredibly attentive; whenever we needed him, he showed up immediately with a warm and welcoming attitude, making us feel truly valued and cared for. I genuinely felt like I was living in a royal palace. Highly recommended for anyone looking for a luxurious and memorable experience in Paris!