Shangri-La Hotel Paris

We recently stayed at the Shangri La in Paris and our stay was nothing short of perfection! We were travelling with our 16-month-old and the hotel’s baby amenities were by far the best of any luxury hotel group we have ever stayed with. When we arrived, they allowed our daughter to pick a toy from a treasure chest and she was so delighted. We were booked in a generously sized junior suite and they placed a high-chair in our room for the duration of our stay (so handy!) and decorated with the sweetest balloons. They also had a coloring book, colored pencils, bib, panda lovey, crib, sleepsack, diaper genie, changing pad, bathrobe, slippers and baby bathtub in the room for her. It was like we were at home! We had dinner at Shang Palace our first night there and it was simply amazing. The food, service, everything was exquisite. We loved every single dish we ordered and only wish that we were with a bigger group so we could try more. I have to highlight the Concierge team, who went above and beyond to ensure that we were able to get reservations at all the restaurants we wanted to visit and sights we wanted to see. They were so well coordinated that the doormen always seemed to know if we had a table booked nearby to offer us complimentary housecar service. We decided quite last minute to book a daytrip to Champagne and the team handled everything from our train tickets and car service to visiting fantastic, lesser-known maisons and a fantastic restaurant for lunch. Every request was greeted with a smile and enthusiasm and they were somehow to get us last minute bookings at some of the best restaurants in the city – always with a great table, too! You honestly couldn’t ask for a better hotel - the location, service, restaurants and rooms were all perfect!

The hotel itself is very stunning and luxurious. We stayed on a small suite with a direct Eiffel Tower view and balcony and while the view we had during our in room breakfast was worth it, the room itself was a bit musty and not very up to standards for a 4000/night room. One of the lamps had a broken handle, we needed to call someone to get a bulb changed, the lights were a bit dim overall, the tub base didn’t look clean enough for me to feel comfortable taking a bath. The bathroom was extremely tiny and we had to call for basic amenities (at least for the higher end rooms this should all be provided). I’m still giving it four stars because the staff that we dealt with directly was excellent and the reception/lobby area is indeed beautiful and gives you the full Parisian vibe.

Quiet location with great views of the Eiffel Tower. Take rooms with a view and balcony. Even entry level rooms are of a good size. Excellent service. Old world charm hotel. Few minutes walking distance to the metro. Has a very good indoor pool and spa.

The location was perfect for a quick trip to Paris to see the sites. The staff was outstanding, from the door captains, front desk representative, concierge to house keeping.

Déception sur déception nous étions venu il y a 1an en 608 avec cette vue magnifique un staff incroyable et cette année je tombe sur des gens non expérimenté que se soit de la réception aux chambre et à la restauration.. nous ne reviendront plus on ne peut pas appeler ça un palace vu le comportement du staf dans les couloirs clients et la propreté qui laisse sans voix.