Banyan Tree Mayakoba

The Banyan was a beautiful five star experience. From start to finish we were treated amazing. Thank you to Angel and Albert from Concierge! They were amazing!! The villa we stayed in was very private. Beach is beautiful too. Bikes were fun three. We hope to be back!

Our stay at The Banyan Tree Mayakoba was by far the most incredible experience for my fiance and I. It was our first time at this resort and we were entirely blown away by the unparalleled customer service, hospitality, and overall quality of the facilities/amenities. The staff were some of the loveliest, most incredible people. The attention to detail in all aspects of our stay were nothing short of first class. A few notable staff members who we had the pleasure of meeting included: Marco, Cesar, Samuel, Daniel, Ana Pao, and Rene. Although the resort is large and there are countless visitors, they were able to greet us, personally, and by name, every single day. Their pride in their work did not go unnoticed, and they spent time sharing stories and conversing with us which creating such an incredible sense of community/family. As a business owner of multiple companies - the way we were treated as honored guests, and the way they made us feel "at home" was a life changing experience and only set the bar that much higher for our future travel. Not only did they have an immense impact on our experience at the resort, they truly had a lasting impact on us. We will absolutely be returning to The Banyan Tree as soon as our schedules allow. They have exceeded every expectation we could have possibly had. We will be loyal visitors for life, without a doubt!

First of all, I want to thank Angel and Alberto, our personal concierges. They took care of our every need from the moment we arrived until the moment we left (and still helped us out after we returned home). It was truly a five-star experience. The privacy of our villa by the lagoon, complete with our own private pool, was total luxury. The dining options are exceptional, from cocktails at La Copa, Italian cuisine at Cello, lunches at the beach at the Sands Beach Club, an incredible breakfast buffet at Oriente and a delicious Thai dinner on the lagoon at Saffron. After dining at Saffron, we decided to try a Thai cooking class at Saffron. We had the pleasure and privilege of being taught by Chef de Partie, Oscar Campos. He taught us how to make a fantastic salmon salad, thai soup and green curry with chicken. We are preparing those dishes and showcasing our new skills at a dinner party with our friends next weekend. That cooking class and meal was one of the highlights of our vacation. Service was exceptional. Everything was spotless and the amenities, including the spa, were fantastic. We loved riding our bikes around and through the natural environment. We can't wait to return. Gracias a todos.

We had an amazing vacation at Banyan Tree, staying in the Serenity Pool Villa with Living Room—it was peaceful, private, and beautifully maintained. The private pool and spa were set perfectly for us, and we loved spotting local wildlife throughout the property. Service at the resort is outstanding. A heartfelt thank you to Juan, our incredible concierge, who was always available and took care of every request with care and speed. When a storm affected our room, he and his manager Gena quickly moved us to a new villa and provided thoughtful extras. Their care, kindness and professionalism made a big impression. Thanks to their efforts, what could have been a hiccup turned into another reason to praise the hotel. We are incredibly grateful to both Juan and Gena for ensuring our experience remained exceptional. We enjoyed the main pool, private beach, and the beachside and lobby bar restaurants—both served delicious Mexican food. The free golf cart rides to nearby resorts were also a great perk and allowed us to get a change of scene. The spa was exceptional—our massages were top-tier, and the Rainforest Indulgence was a unique experience. We missed the canal boat ride this time, but it’s on our list for next time 😊 Beware: dinner events like the beach BBQ or Haab can be canceled due to weather or low sign-ups, so have a backup plan. Overall, Banyan Tree is a perfect luxury getaway where you’ll be pampered from start to finish. Highly recommend!

Fantastic holiday and sightseeing in Yukayan peninsula. Charming place that provides you with lots of privacy in a resort surrounded by nature (follow the nature trail and be sure of meeting local animals). Awesome beach club with group of super attentive service (special thanks to Javier, Jonathan, Edwin and Hugo). Our consierge, Giullermo, addresses all the needs and booking requests with actually lightspeed. We have also booked two trips with Mayakoba experiences- really worth the money. Teams of excellent drivers and guides (Antiomio and Vicente, Rafael and Fernando) really made our days full of history and beautiful sites. Truly Banyan Tree experience.