Banyan Tree Mayakoba

First of all, I want to thank Angel and Alberto, our personal concierges. They took care of our every need from the moment we arrived until the moment we left (and still helped us out after we returned home). It was truly a five-star experience. The privacy of our villa by the lagoon, complete with our own private pool, was total luxury. The dining options are exceptional, from cocktails at La Copa, Italian cuisine at Cello, lunches at the beach at the Sands Beach Club, an incredible breakfast buffet at Oriente and a delicious Thai dinner on the lagoon at Saffron. After dining at Saffron, we decided to try a Thai cooking class at Saffron. We had the pleasure and privilege of being taught by Chef de Partie, Oscar Campos. He taught us how to make a fantastic salmon salad, thai soup and green curry with chicken. We are preparing those dishes and showcasing our new skills at a dinner party with our friends next weekend. That cooking class and meal was one of the highlights of our vacation. Service was exceptional. Everything was spotless and the amenities, including the spa, were fantastic. We loved riding our bikes around and through the natural environment. We can't wait to return. Gracias a todos.

We had an amazing vacation at Banyan Tree, staying in the Serenity Pool Villa with Living Room—it was peaceful, private, and beautifully maintained. The private pool and spa were set perfectly for us, and we loved spotting local wildlife throughout the property. Service at the resort is outstanding. A heartfelt thank you to Juan, our incredible concierge, who was always available and took care of every request with care and speed. When a storm affected our room, he and his manager Gena quickly moved us to a new villa and provided thoughtful extras. Their care, kindness and professionalism made a big impression. Thanks to their efforts, what could have been a hiccup turned into another reason to praise the hotel. We are incredibly grateful to both Juan and Gena for ensuring our experience remained exceptional. We enjoyed the main pool, private beach, and the beachside and lobby bar restaurants—both served delicious Mexican food. The free golf cart rides to nearby resorts were also a great perk and allowed us to get a change of scene. The spa was exceptional—our massages were top-tier, and the Rainforest Indulgence was a unique experience. We missed the canal boat ride this time, but it’s on our list for next time 😊 Beware: dinner events like the beach BBQ or Haab can be canceled due to weather or low sign-ups, so have a backup plan. Overall, Banyan Tree is a perfect luxury getaway where you’ll be pampered from start to finish. Highly recommend!

Fantastic holiday and sightseeing in Yukayan peninsula. Charming place that provides you with lots of privacy in a resort surrounded by nature (follow the nature trail and be sure of meeting local animals). Awesome beach club with group of super attentive service (special thanks to Javier, Jonathan, Edwin and Hugo). Our consierge, Giullermo, addresses all the needs and booking requests with actually lightspeed. We have also booked two trips with Mayakoba experiences- really worth the money. Teams of excellent drivers and guides (Antiomio and Vicente, Rafael and Fernando) really made our days full of history and beautiful sites. Truly Banyan Tree experience.

My family and I had the best vacation at Banyan Tree last week. We did a quick long weekend stay with our 1.5 year old, and everything was just perfect. We got an amazing room upgrade at check-in, which was an incredible surprise, and that, along with all the baby supplies provided to help us cut down on packing, really were the icing on the cake. Laura and Gaby, our concierges, anticipated our every need, and while we are not normally travelers to ask for things we can handle ourselves, they really made us so comfortable and it enhanced the experience beyond what I could have imagined. They coordinated reservations and rides, among lots more, with incredible ease and gave us the perfect recomendations to make our stay flawless. Every single person we met (too many names to list - from hostesses, servers, and housekeepers, to golf cart and boat drivers, to porters and attendants) was beyond friendly and so so kind, and also really enjoyed interacting with our toddler and he smiled and waved along to everyone. Nothing was too much trouble and everyone insisted on making us feel as pampered and taken care of as possible. I truly can’t speak highly enough of the service we received across the board. While the room and the amenities were also amazing, it was the people who made this experience one of a kind. We are already trying to plan a time to return!

We stayed at the Bliss Pool Villa 404, and while we had a good time, several missteps made this resort feel less than luxurious. The villa includes a full-size pool. On the first day, we requested that the pool be cleaned of debris (leaves, bugs, etc.) We were told someone would come, but they never did. It took three days and many repeated requests to finally get someone to come and clean the pool. If your villa comes with a pool, having someone clean it daily shouldn't be a big ask. Also, the pool had missing and loose tiles that were on the bottom of the pool, creating an unsafe environment if you weren't wearing pool shoes. Parents traveling with children should be aware that wildlife will be front and center in the villa. We saw iguanas, snakes, and a coati that had a drink from our pool. Do not leave doors open to your villa, or something might sneak in! The outside patio furniture was worn and ripped, but housekeeping was kind enough to cover it with a towel. There was also a leftover slipper from a previous guest under the cabana. Food: The food is ridiculously overpriced for what you're getting. We paid $350 for two people at the Thai restaurant Saffron. While the food was good, it was not $350 good. We spent over $1500 for a 5 night/6 day stay. Also, there are no prices listed in the room for the mini-bar, so you are left guessing if the M&Ms you've eaten will cost you $50. On the fourth day, the TV in the villa started having issues with the picture, with lines throughout the screen, and periodically turning off. We reported the issue to the lobby, and they sent someone four hours later to fix it. After looking at the TV, the man told us he needed to make a phone call and left. Five hours later, at 9:30 PM, we received a call that they wanted to come and swap the TV out for a working one. By that time, we were already in bed and declined. Housekeeping: Generally, we didn't have any housekeeping issues other than receiving a call for turndown service at 9:30 PM, which was too late for us. Lastly, there is an outside tub that looks great, but it's not practical. When I went to fill it up, there were so many dead bugs that I was turned off immediately and changed my mind. Also, there was brown water that came out of the tub's faucet, which was visually unappealing. Housekeeping should clean the tub daily so it can be used. Although there were several issues, we did not let it ruin our trip, but we won't be coming back, and you should book with caution. This is not a five-star resort, maybe when it opened, but the wear and tear and lack of customer service are showing.